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  • Garmin Refusing to install new version on Windows 10

    If you have 64bit Windows 10 you may want to read the following transcript of my chat with support before buying a Garmin device...

    [03:28:43] Graham: I cannot install the latest express software. This is despite running as administrator and using a third party uninstaller to delete all references to Garmin from my registry. I am 64bit Windows 10.
    [03:28:44] You are joining a chat with Graham
    [03:29:03] Ben: Hi Graham

    [03:29:25] Ben: please give me a moment to look into this.

    [03:30:16] Graham: It searched for an old MSI file, finds it, then says it is an old version
    [03:31:44] Ben: so you have an old version installed and you can't update to the latest ?

    [03:31:55] Ben: or just can't install express in general

    [03:32:13] Graham: I did have an old version but my registry cleaner has deleted all the old references to it
    [03:32:59] Graham: I have version 5 which should now be a clean install but it is still searching for this msi file
    [03:33:41] Ben: so when you try and install it just keeps searching for a msi file and won't complete ?

    [03:33:52] Graham: Yes, that is correct
    [03:34:23] Ben: please have a look at this Graham - https://support.garmin.com/faqSearch...d8crAeQB2UCFOn​bm9eLA

    [03:36:28] Graham: Have done that. The only one that still existed was the elevated installer, this has now gone
    [03:37:24] Ben: no problem please give me a moment to look into this

    [03:38:26] Graham: Just tried installing again - still looking for the msi file despite all instances now removed
    [03:39:46] Ben: thanks Graham just going to investigate further

    [03:44:49] Ben: I haven't heard from you in a while. Would you like to continue chatting?
    [03:44:54] Ben: unfortunately there is nothing else we can suggest here. I have spoke to our software team and this is a windows issue

    [03:45:11] Ben: sorry Graham

    [03:45:20] Ben: was looking for anything else we could try here

    [03:45:47] Graham: So no more updates for my machine then. It is NOT a windows issue it IS a Garmin issue. Please fix it
    [03:48:30] Ben: all we can suggest is another PC. windows repair or a windows reinstall

    [03:48:59] Ben: I'm sorry Graham I have investigated further and these are the options we have

    [03:49:50] Graham: So even if I bought a new device, Express still won't work on my machine?
    [03:50:49] Ben: yes this isn't linked to the device at all. the windows system is causing the problem

    [03:50:51] Graham: I bought this device to recive the free lifetime updates. It seems your version of 'lifetime' is around 4 years.
    [03:51:45] Ben: if you can borrow a pc or mac and run the updates Graham this will work. updates only become available once a year

    [03:52:00] Graham: Will you stop saying it is a Windows problem as it certainly is not! It is your software problem. Are you going to compensate me?
    [03:52:06] Ben: I appreciate that isn't the easiest solution but you will be able to get the latest updates this way

    [03:54:03] Ben: I have spoken to my software team Graham who have reported back to me and I can't do anything further from here. if the computer is unable to remove all the registry entries for a particular program they are not placed in the correct places by the windows installation

    [03:54:26] Graham: I tell you what, I will take a hammer to this Garmin and go and buy a device that does work such as a TomTom. Thanks for nothing.
    [03:54:32] Graham has exited the session.

  • #2
    Did you check this other thread:

    https://forums.garmin.com/forum/garm...ller-not-found

    This should ultimately work...

    Comment


    • #3
      Express has always worked fine on my Win10 issue so yours is definitely a system issue. I appreciate that doesn't help you though.
      Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
      Previously owned Etrex Legend H, Mio Navman and used Mapsource
      (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

      Comment


      • #4
        And, as painful as it might be, have you tried a Windows repair/reinstall? It is very possible there is something in your configuration that is causing problems. If your system is still looking for an old msi file then clearly not everything from the previous installation has been removed.

        Comment


        • #5
          Originally posted by Krzemien View Post
          Did you check this other thread:

          https://forums.garmin.com/forum/garm...ller-not-found

          This should ultimately work...
          Tried it and it didn't I am afraid

          Comment


          • #6
            Originally posted by philipshambrook View Post
            And, as painful as it might be, have you tried a Windows repair/reinstall? It is very possible there is something in your configuration that is causing problems. If your system is still looking for an old msi file then clearly not everything from the previous installation has been removed.
            As my 200+ other programs are working fine on my Windows machine I am not about to repair/reinstall just for one that doesn't!

            Comment


            • #7
              Ah well. We tried to help.

              Comment


              • #8
                Originally posted by Graham View Post

                Tried it and it didn't I am afraid
                OK, so once you download new / latest instance of GE from here:

                https://software.garmin.com/en-GB/ex...nload.html#win

                and you run it, what happens next exactly?

                Comment

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