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  • #16
    Originally posted by EXPRESSCUSTOMERCARE View Post
    While our software developers are researching to determine the root cause of the crash, we would like anyone experiencing this issue to uninstall Garmin Express and then install the previous version, 6.8.0.
    I would suggest to remove 6.9.0 from the Garmin servers until a fix is found.

    Comment


    • #17
      Originally posted by renevanbelzen View Post

      I would suggest to remove 6.9.0 from the Garmin servers until a fix is found.
      Perhaps not if it only affects a minority of users?

      Comment


      • #18
        what to do?



        Process: Garmin Express

        Path: /Applications/Garmin Express.app

        Identifier: com.garmin.renu.client




        Version: 6.8.0.0 (6080000)

        Date/Time: 2018-11-19 18:18:41 +0000

        OS Version: Mac OS X 101400




        Application Specific Information:

        Terminating app due to uncaught exception: NSRangeException

        Reason: *** -[NSTaggedPointerString substringToIndex:]: Index 18446744073709551615 out of bounds; string length 1




        (

        0 CoreFoundation 0x00007fff2d654ecd __exceptionPreprocess + 256

        1 libobjc.A.dylib 0x00007fff59709720 objc_exception_throw + 48

        2 CoreFoundation 0x00007fff2d654cff +[NSException raise:format:] + 201

        3 Foundation 0x00007fff2f94200b -[NSString substringToIndex:] + 118

        4 Garmin Express 0x00000001035d5cff +[LoginItemHelper loginItemExists:] + 429

        5 Garmin Express 0x00000001035d5a7f +[LoginItemHelper setStartAtLogin:] + 62

        6 Garmin Express 0x00000001033b2690 -[AppDelegate checkAndLaunchService] + 445

        7 Garmin Express 0x00000001033b07e0 -[AppDelegate applicationWillFinishLaunching:] + 647

        8 CoreFoundation 0x00007fff2d601712 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

        9 CoreFoundation 0x00007fff2d60168c ___CFXRegistrationPost_block_invoke + 63

        10 CoreFoundation 0x00007fff2d6015ad _CFXRegistrationPost + 398

        11 CoreFoundation 0x00007fff2d609a09 ___CFXNotificationPost_block_invoke + 87

        12 CoreFoundation 0x00007fff2d5711aa -[_CFXNotificationRegistrar findbjectbserver:enumerator:] + 1633

        13 CoreFoundation 0x00007fff2d57056d _CFXNotificationPost + 742

        14 Foundation 0x00007fff2f8f8a7b -[NSNotificationCenter postNotificationNamebject:userInfo:] + 66

        15 AppKit 0x00007fff2aae7479 -[NSApplication finishLaunching] + 340

        16 AppKit 0x00007fff2aae6fb3 -[NSApplication run] + 253

        17 AppKit 0x00007fff2aad68af NSApplicationMain + 780

        18 libdyld.dylib 0x00007fff5a7d7ed9 start + 1

        )

        Comment


        • #19
          Solved on MacOsx El Capitan, simply reinstalling the 6.8 version

          Comment


          • #20
            this is version 6.8
            above everything is written

            Comment


            • #21
              This issue has been resolved with Garmin Express release 6.10.0. Please download it from the link below. If issues persist, please perform a FULL uninstall of Garmin Express, reboot the Mac, and reinstall the application.

              Garmin Express for Mac 6.10.0

              Full Uninstall of Garmin Express
              sigpic

              Comment


              • #22
                Originally posted by EXPRESSCUSTOMERCARE View Post
                This issue has been resolved with Garmin Express release 6.10.0. Please download it from the link below. If issues persist, please perform a FULL uninstall of Garmin Express, reboot the Mac, and reinstall the application.
                Garmin Express for Mac 6.10.0
                Full Uninstall of Garmin Express
                Dear Garmin Express Customer support team,

                sadly i have to inform you that even the 6.10.0 version that you provided in the post above does not solve the problem.

                Please find below the screenshot and report details.

                Since i bought a new device i have been trying to use Express on my Mac to update it but with no success. Always crashes. Tried to install it on High Sierra first, no can do. Removed. Now on Mojave same story. Also removed. Completely as per your instructions above. Installed 6.10.0. Same story. Crashes upon install/run.

                Please solve this or contact me to provide further bug reporting,

                B.S.

                Comment


                • #23
                  Have you done a complete uninstall, there is a link in a post above, and then a reinstall, ensuring you completely shut down you computer and restart it after a full uninstall?
                  Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
                  Previously owned Etrex Legend H, Mio Navman and used Mapsource
                  (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

                  Comment


                  • #24
                    Yes i did exactly as you wrote (and not only once).

                    Still with the same results (see pic).
                    Last edited by SUSSAMB; 11-29-2018, 03:35 PM.

                    Comment


                    • #25
                      Then you'll need to contact Product Support for help for some detailed troubleshooting of your system ...
                      Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
                      Previously owned Etrex Legend H, Mio Navman and used Mapsource
                      (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

                      Comment


                      • #26
                        Originally posted by SUSSAMB View Post
                        Then you'll need to contact Product Support for help for some detailed troubleshooting of your system ...
                        I did fill the support form and am waiting for the reply.

                        In the meanwhile...i muffled a bit with the application.

                        Found out an error message "Illegal instruction: 4" when trying to start Garmin Express Service
                        (i am NOT in the US, hence i bolded the text below, maybe therein lies the catch)


                        sh-3.2# pwd

                        /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS

                        sh-3.2# ./Garmin Express Service

                        2018-11-29 22:54:48.595 Garmin Express Service 863:16808 Garmin Express Service 6.10.0.0 has started.

                        2018-11-29 22:54:48:596 Garmin Express Service 863:307 Garmin Express Service 6.10.0.0 has started.

                        2018-11-29 22:54:48:603 Garmin Express Service 863:310b Loading devices

                        2018-11-29 22:54:48:611 Garmin Express Service 863:310b Calling whereami for country code US

                        Illegal instruction: 4

                        sh-3.2#
                        Last edited by B.S.; 11-29-2018, 04:14 PM.

                        Comment


                        • #27
                          Process: Garmin Express

                          Path: /Applications/Garmin Express.app

                          Identifier: com.garmin.renu.client




                          Version: 6.10.0.0 (6100000)

                          Date/Time: 2018-12-03 03:28:56 +0000

                          OS Version: Mac OS X 101400




                          Application Specific Information:

                          Terminating app due to uncaught exception: NSRangeException

                          Reason: *** -[NSTaggedPointerString substringToIndex:]: Index 18446744073709551615 out of bounds; string length 1




                          (

                          0 CoreFoundation 0x00007fff36423ecd __exceptionPreprocess + 256

                          1 libobjc.A.dylib 0x00007fff624d8720 objc_exception_throw + 48

                          2 CoreFoundation 0x00007fff36423cff +[NSException raise:format:] + 201

                          3 Foundation 0x00007fff3871100b -[NSString substringToIndex:] + 118

                          4 Garmin Express 0x00000001002e9ff5 +[LoginItemHelper loginItemExists:] + 429

                          5 Garmin Express 0x00000001002e9d75 +[LoginItemHelper setStartAtLogin:] + 62

                          6 Garmin Express 0x00000001000c8b01 -[AppDelegate checkAndLaunchService] + 445

                          7 Garmin Express 0x00000001000c6d10 -[AppDelegate applicationWillFinishLaunching:] + 647

                          8 CoreFoundation 0x00007fff363d0712 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

                          9 CoreFoundation 0x00007fff363d068c ___CFXRegistrationPost_block_invoke + 63

                          10 CoreFoundation 0x00007fff363d05ad _CFXRegistrationPost + 398

                          11 CoreFoundation 0x00007fff363d8a09 ___CFXNotificationPost_block_invoke + 87

                          12 CoreFoundation 0x00007fff363401aa -[_CFXNotificationRegistrar findbjectbserver:enumerator:] + 1633

                          13 CoreFoundation 0x00007fff3633f56d _CFXNotificationPost + 742

                          14 Foundation 0x00007fff386c7a7b -[NSNotificationCenter postNotificationNamebject:userInfo:] + 66

                          15 AppKit 0x00007fff338b6479 -[NSApplication finishLaunching] + 340

                          16 AppKit 0x00007fff338b5fb3 -[NSApplication run] + 253

                          17 AppKit 0x00007fff338a58af NSApplicationMain + 780

                          18 libdyld.dylib 0x00007fff635a6ed9 start + 1

                          )

                          Comment


                          • #28
                            Closing this as we now on v6.10.
                            Any issues with 6.10 please open a new thread.
                            Currently own Drive 50LMT-D, Nuvi 2508LMT-D, Nuvi 1490LMT, Nuvi 1310, Montana 650T, Etrex 20, and use Basecamp, OSM mapping
                            Previously owned Etrex Legend H, Mio Navman and used Mapsource
                            (please note that I am not employed by Garmin, but am a long term user of Garmin software and hardware)

                            Comment

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