Connect IQ Store Discussion - Recent Threads

Letting Merchant Account registration lapse - what happens?

zmullett — Sat, 18 Apr 2026 08:08:38 GMT

I've received a notification that my Merchant Account annual payment is coming up. To be honest I've been pretty disappointed in the deal; a relatively high yearly fee with minimal support or improvement in the store ecosystem (one could argue that it has even degraded). So I'm thinking about not renewing.

I'd like to understand what happens with the apps sold via the Merchant Account;

Will the users continue to have access to their apps?
Will those apps disappear from the app store?
If they will disappear, how could a user who paid restore them if desired?

Error requesting sales report

beva — Fri, 17 Apr 2026 04:05:42 GMT

When I try to generate a new sales report I get 'There was a problem with your request. Please try again.' Trying again makes no difference.

Why did the last update time of my app change?

8964857 — Wed, 15 Apr 2026 15:36:23 GMT

I have developed a watch face app (https://apps-developer.garmin.com/zh-CN/apps/cd2b47e9-46a1-4032-b6ff-1b130db10576).

Its last update was on April 7, 2026, with version number 2.4.4.

Now the app page shows "Latest Release April 14, 2026", but I have not uploaded any new versions of this app in the admin console since April 7, 2026.

Strangely, although the last update date has changed to April 14, the latest version number displayed is still 2.4.4 and has not changed.

In the China-region(https://apps.garmin.cn/zh-CN/apps/cd2b47e9-46a1-4032-b6ff-1b130db10576), many users previously reviewed version 2.4.4.

Even though the page still shows the current version as 2.4.4, those earlier reviews no longer appear in the "Current Version" review section.

The same issue has occurred with another app of mine.

Who changed the last update time of my app?

8964857 — Wed, 15 Apr 2026 15:31:00 GMT

I have developed a watch face app (https://apps-developer.garmin.com/zh-CN/apps/cd2b47e9-46a1-4032-b6ff-1b130db10576).

Its last update was on April 7, 2026, with version number 2.4.4.

Now the app page shows "Latest Release April 14, 2026", but I have not uploaded any new versions of this app in the admin console since April 7, 2026.

Strangely, although the last update date has changed to April 14, the latest version number displayed is still 2.4.4 and has not changed.

In the China-region(https://apps.garmin.cn/zh-CN/apps/cd2b47e9-46a1-4032-b6ff-1b130db10576), many users previously reviewed version 2.4.4.

Even though the page still shows the current version as 2.4.4, those earlier reviews no longer appear in the "Current Version" review section.

The same issue has occurred with another app of mine.

我开发了一款表盘应用（https://apps-developer.garmin.com/zh-CN/apps/cd2b47e9-46a1-4032-b6ff-1b130db10576），

最后更新日期是2026年4月7日，版本号是2.4.4。

现在这个应用的页面上显示“最新版本2026年4月14日”，但是自从2026年4月7日以后我就没有在后台上传过这个应用的任何新的版本。

更加奇怪的是，最后更新日期虽然变成了4月14日，但是现在显示的最新版本号却还是2.4.4，没有发生变化。

在中国地区的应用商店里（https://apps.garmin.cn/zh-CN/apps/cd2b47e9-46a1-4032-b6ff-1b130db10576），之前有有不少用户对2.4.4版进行了评论。

虽然现在页面上显示当前的版本号仍然是2.4.4，但是之前的这些评论现在已经不显示在“当前版本”的评论区里面了。

我另外一个应用也出现了同样的问题。

Add Israel to Supported Merchant Countries

7934514 — Sun, 05 Apr 2026 15:37:07 GMT

Hi,

I'm a Connect IQ developer based in Israel, building watch faces I'd like to sell through the CIQ Store.
Unfortunately, Israel isn't currently a supported country for the Merchant Service.

Are there any plans to add Israel to the list? Would love to hear from the Garmin team or other developers in the same situation.

Thanks!

How do I reply to a customer comment note website has no login?

9635560 — Sat, 04 Apr 2026 19:03:44 GMT

Hi,

I used to be able to reply to customer comments on my apps by opening the website.
Now, I can’t find either a way to log in or a link to reply to comment.
Even if I login elsewhere, then go to the App Store, there is no way to do this.
Please help!

Connect IQ Sales Dashboard

Charlie — Thu, 19 Mar 2026 17:14:17 GMT

CIQ Sales Dashboard

I experimented with Claude Code to build a site called CIQ Dash for visualizing Connect IQ sales data. You can load the sales reports that are available on the apps-developer portal (Merchant account > Documents > "+ Request") and it'll give you some charts and insights. There's an option to load some sample data on the home page if you want to play around with it. Everything runs locally in your browser, no tracking or data collection. Source code is on GitHub if anyone wants to check it out: https://github.com/cdphx4/CIQ-Dash

I mentioned this in an app showcase thread so apologies if you've already seen this, but I thought it might be relevant to post here too.

How long does it take for a watch face upload take to get out of pending?

8893718 — Wed, 18 Mar 2026 08:54:56 GMT

I uploaded 5 days ago and it's still in pending. In the past I uploaded watch faces and they were approved in hours. I'm wanting to test the download from iq store before committing to final version

Merge accounts, Connect Iq Store different login as Connect app

CharlySanWF — Mon, 16 Mar 2026 09:59:09 GMT

Hi, I'm writing to see if you can help me. I currently have two Garmin accounts: one as an athlete where I record all my activities, and another as a developer that I use to test my developments. Previously, on Android with dual apps, there was no problem; I could have both accounts separately. However, on iOS, this isn't possible. If I launch the Connect app with my activity account, I can't launch the Garmin Connect IQ Store app with my developer account. Could you tell me how to do this? Would it work if I changed the email address on my activity account to my developer account? Is there any way to merge accounts without losing years of activity data, medals, scores, etc.? Thanks in advance.

(Feature request) A “crash report” screen/view in the ciq app insights for beta apps?

Scarecrow123 — Sun, 08 Mar 2026 09:02:47 GMT

If the connect iq app is to become the way to install/manage beta apps perhaps it would be helpful to have the watch sync crash logs to some sort of view in the beta app’s dashboard/page in the ciq app.

I know you can plug your device into a pc but I figure seeing what’s wrong prior to sitting down at your development environment the next time you have time, would be a great way to realise a problem and plan ahead a fix mentally or on paper saving you time and your watch the trauma of being plugged in and out.

How to get Activity->Map Settings->Dark Mode setting? (in Data Field App)

Hr. Mortensen — Wed, 04 Mar 2026 09:00:50 GMT

How to get Activity->Map Settings->Dark Mode setting? In a Data Field App?

It can be On, Off, Auto. Depending on this setting, for data fields on top of a map on AMOLED devices, one has to use change color for the data to be displayed for it to be readable. E.g. white if Dark mode and Black if not Dark mode.

I have tested the GetBackgroundColor() for a data field shown on top of a map, but that value does not change as this setting changes.

Anything I have missed?

signature check failed

pedrorijo91 — Tue, 24 Feb 2026 22:53:12 GMT

i had my laptop replaced, and i lost my developer_key. i installed vscode and the garmin SDK in my new laptop and generated a new developer_key. now when i try to submit a new version of my app i see an error:

> Signature check has failed. All app versions must be signed with the same key pair.

What's the solution here?

this is my app: apps.garmin.com/.../697552d2-271d-40cc-a059-08a936f63993

Monthly Payout - can we get a column added to the Sales Report to show when a transaction is paid out?

stube — Thu, 05 Feb 2026 15:58:22 GMT

So I think I've received my first merchant account payout, on 4th Feb, from Adyen N.V. Is that right? A few days later than expected. It came in two transactions, which does match the documentation though.

Can't get it to match up with the Sales Report though. It would be handy if the report included a column to show when each transaction was actually paid out. If I ignore the last 5 days of the month, it's under the payout amount, but if I add some of those transactions in I cant get it to match!

https://developer.garmin.com/connect-iq/monetization/app-sales/

"Payouts are sent on the first day of every month. Separate payouts are sent from Garmin International, which covers sales in the United States and Canada, and Garmin Europe, which covers app purchases from other regions.

Funds are not captured from customers until the 48-hour return window has passed.

Purchases from the last five days of the month may not be included in the next payout. They are rolled into the following month's payout, instead.

Payouts require a minimum $10 USD balance in your account."

Watchface monthly payouts

5794239 — Tue, 03 Feb 2026 06:10:56 GMT

Hello,

Can someone tell me what is the range of sales dates garmin uses for the payouts? From what I can observe in my sales data, it seems the sales might be aggregated from roughly the 28th of one month to the 27+8th of the next (or similar non-calendar-month cycle), rather than strictly from the 1st to the last day of the month. Does anyone know for sure?

Thank you.

What is the maximum .iq file size for Connect IQ Store uploads

masaclaw — Tue, 27 Jan 2026 09:19:04 GMT

Hello,

I couldn't find this documented anywhere or answered specifically in this forum. I'm trying to upload my app to the Connect IQ Store and encountering upload failures when the .iq file exceeds a certain size. Through trial and error, I've found:

72MB - uploads successfully
89MB - fails with a 520 error (server returns "Maintenance" page, page displays a generic message "Sorry, your message couldn’t be submitted because we’re having trouble communicating with our servers. Please try again later.")

The error occurs during the /api/ciq-developerservices/iqFiles/validate API call - it times out after ~48 seconds and returns a Cloudflare 520 error. I've successfully uploaded a 102MB file for a different app in the past, so I'm confused about the actual limit.

Questions:

Is there a documented maximum file size for .iq uploads?
Is there a maximum number of device targets per submission?
Are there any other factors that could cause validation to fail/timeout for larger files?

SDK version: 8.4.0
Build command: monkeybrains.jar -e -r -w

Thanks for any help!

Can't upload new version of my watchface

4704589 — Mon, 26 Jan 2026 20:12:36 GMT

Hello!

I can't upload the new version of my watch face to the Connect IQ Store.
I'm getting the error: "Sorry, your message couldn’t be submitted because we’re having trouble communicating with our servers. Please try again later."

How do I fix this?

bug: html injection in reviews can render app page unreadable

flocsy🤠 — Sat, 24 Jan 2026 12:27:46 GMT

I noticed it already long ago that Garmin double html escape the text of the app reviews that make then at least hard to read, but sometimes even unreadable. A great example is this app: https://apps.garmin.com/apps/dc934ba7-33e5-47be-b470-7c9d5d51b4f3 there's one comment that for some reason uses non breaking spaces and the whole sentence becomes one extreme long line *) full of   (Not sure how it looks on desktop but try to open the link in a browser on a phone)

Please fix the double escaping!!!

*) in this extreme case it would probably be broken even without the double escaping, but at least then the review would be human readable and the line slightly shorter, but the even better fix would be to replace some characters with others. Either you can find some doing regular expression for this or just build a set of pairs and add a new pair every time when we find a new issue. In this case just replace the non breaking spaces with regular spaces.

"The icon format is invalid." - Cannot Submit New App

crispgarmin — Fri, 23 Jan 2026 16:59:37 GMT

OK, this is my third app store submission ... but won't submit. Has something changed or an upload bug (Garmin, please don't make it SO HARD !)

The Submit message is coming back with "The icon format is invalid."

I have tried with the (No) setting for Add Icons for App Store on Device (Optional)

I have tried with the (Yes) setting also with various colour depths and JPG and PNG formats. Nada.

I can see from the last new app I submitted around 4 weeks ago I put (No) for the icons and that published OK.

My other submission is that it is a red-herring error message but I checked F12 for other responses.

Anyone managed a new application submission in the last few days?

store and beta app

vald70 — Wed, 07 Jan 2026 08:52:30 GMT

I have uploaded an app in beta to the store (also have some old one),

I see neither of them in the connect iq store on my phone, and the previous method to upload from the web page does no exist anymore !

how to upload a beta app from the store today ?

Monthly payout – missing report and tax details

3805326 — Tue, 06 Jan 2026 12:31:25 GMT

Out of curiosity: Don’t you receive any kind of report or information when you get your monthly payout?

I’ve received a payment that I believe is from Garmin, but there’s no information in the transfer itself indicating what the amount is for.

I’m also a bit unsure about taxes:
Is the payout made with or without tax deducted? And is it correct that the relevant information can be found under Tax Documents in the Developer Dashboard?

Sorry for all the questions — I hope someone can help clarify this.

Can't log in to developer dashboard

flocsy🤠 — Tue, 06 Jan 2026 09:33:48 GMT

An unexpected error has occurred:

Brandon.ConnectIQ FYI

I never receive payouts from the new merchant system

li2niu — Fri, 02 Jan 2026 17:00:57 GMT

Hi，according to the information provided on developer.garmin.com, developer payouts are scheduled to be processed at the beginning of each month.

Our account has been active since February 2025, and while we can see successful transactions listed in our payment reports, we have not yet received any funds.

I have sent dozens of email to ConnectIQ admin. ConnectIQTeam

How do I get gift vouchers

beva — Mon, 29 Dec 2025 17:38:01 GMT

Like the subject says.

Initial merchant payout off by 10 error

zmullett — Mon, 29 Dec 2025 15:33:14 GMT

Okay I'm probably yelling into the void with this one, but here goes...

Back in July I started receiving payouts from Garmin's merchant system; there are two payers in my case; "Garmin International Inc." and "Garmin (Europe) Limited". Everything has been making sense in subsequent months, but the initial payouts from these two payers were both missing exactly 10.00€ in comparison to the reported sales.

Accountants like things to add up exactly, and this doesn't add up in a rather mysterious way.

I've been pinging ConnectIQAppAdmin@ about it, but no responses.

Did anyone else experience a similar quirk? If so, any explanation?

Questions about becoming a Connect IQ Merchant as an individual (no registered business)

Paweł — Wed, 24 Dec 2025 01:44:26 GMT

I am considering registering as a Connect IQ developer and enabling monetization for a watch face. Before paying the (non-refundable) developer fee and proceeding with Merchant registration, I would like to confirm the legal and account requirements.

I am based in Poland and I am an individual (not a registered business and I do not plan to open a company). I am fine with fulfilling any tax obligations required for selling digital products, but I need to understand whether a formal business entity is mandatory to become a Garmin Connect IQ Merchant.

Could you please clarify the following:

Eligibility: Can an individual (without a registered business) become a Connect IQ Merchant and sell paid apps/watch faces?
Country availability: Is Merchant registration supported for residents of Poland?
KYC/verification: What identity and tax information is required during Merchant onboarding (e.g., personal ID, tax identification number, address verification)?
Tax forms and VAT: What tax forms are required for individuals, and how is VAT handled for digital sales (if applicable)?
Payments and payouts: What payout methods are available (e.g., bank transfer), payout frequency, and any minimum thresholds?
Policies/links: Is there official documentation that describes these requirements and the Merchant onboarding process in detail?

I want to ensure I am eligible before making any payments and investing time into setting everything up.

Thank you in advance for your help