Form for Reporting Feedback

Please complete this form and attach it in an email to forerunner.beta@garmin.com.

1. Title of Case (Subject Line): Best Condensed Explanation (Title) of Error, Feature or Question

2. Include device name (Forerunner 945) and version number (i.e. 2.48).

3. Computer/Phone: Type of computer you are using if it is a Garmin Connect or Garmin Express issue. Type of phone you are using including the phone OS version (i.e. iOS 12.0 or Android 9.0)

4. Category: Bug (Error), Improvement, or Inquiry (Question)

5. Description: Type the best description of what you’re reporting or requesting. Include as much information as possible about the issue.
1. What is the date of the crash?
2. What is the current behavior and what is the expected behavior?
3. Can you reproduce the behavior? If so, please list the steps.
4. Did your device freeze or shutdown? If so, are there any error reports you can provide?
5. Were you using any accessories? If so, which ones? If you were using a power meter, what type?
6. GPS on or off?
7. Were you running a course? If so, please attach your course and activity file.
8. Were you running a workout? If so, please attach your workout and activity file.
9. Were you recording an activity (i.e. was the timer running)? If so, please attach your activity file.
10. What page were you on when you encountered the issue?
11. Photos of the watch screen showing the issue are always helpful!
12. The better the description the faster we will be able to track it down and fix it OR the faster we may be able to add it/change it.

6. Attach a file(s):
* If you get a photo of the issue, please attach to the e-mail.
* If you have issues with a course, workout, or activity recording, please be sure to attach the activity file plus the course/workout file as well. This will be located in the GARMIN/ACTIVITY, GARMIN/COURSES, or GARMIN/WORKOUTS folder.
* If you have a shutdown on your device, we will want to have the error log associated with the shutdown. Error logs are stored on the watch at GARMIN/Debug/ERR_LOG.TXT.