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DW152
08-11-2009, 04:35 PM
This issue came up on the MB board.

I did a complete reset a couple of days ago, and the issue is still there, namely, when I start up my 310XT, the clock time that is displayed appears to be ending time of my last activity. For example, I finished my run this morning at 0608, so when I started my 310 this evening (around 1830), the clock time shown on the 310 is 0608, and it progresses from there if I leave it on (0609, 0610,...). When it locks onto GPS satellites, it updates to the correct time. Now here's something else that's strange -- if I then turn it off without going for a run, and then turn it back on again, the time that is shown reverts back to 0608.

OTOH, I haven't used my FR305 in six weeks, but when I turned it on just now, it showed the correct time.

310XT SW - 2.40, GPS 2.10.

Has anybody else noticed this?

SEILOGRAMP
08-11-2009, 06:08 PM
Just now turned on my 310. I last had it on 2 days ago. It displayed the correct time even before acquiring satellites.

NDURANCERIDER
08-12-2009, 09:35 AM
Here's what I suggested on the other forum:

I would try the following:

* Load all your data off the unit onto the computer.
* Go outside where the unit will have a clear view of the sky.
* Do a hard reset (this will erase ALL user data and history, so make sure you do the first step first!). The hard reset is done by turning the unit on while holding the mode button. Answer yes to delete all user data. The unit will go off and come back on.
* Leave the unit outside to get a satellite lock and set the time.

Then keep an eye on it to see if you have the same issue as before.

April

DW152
08-12-2009, 10:22 AM
Here's what I suggested on the other forum:

I would try the following:

* Load all your data off the unit onto the computer.
* Go outside where the unit will have a clear view of the sky.
* Do a hard reset (this will erase ALL user data and history, so make sure you do the first step first!). The hard reset is done by turning the unit on while holding the mode button. Answer yes to delete all user data. The unit will go off and come back on.
* Leave the unit outside to get a satellite lock and set the time.

Then keep an eye on it to see if you have the same issue as before.

April

Yes, and that's what I did. Still have the same problem.

NDURANCERIDER
08-12-2009, 10:25 AM
I suggest you contact Garmin Support (http://www.garmin.com/garmin/cms/site/us/support) and work with them to get this issue resolved. You might need to send your unit back.

April

IRON_DAVE
08-12-2009, 03:58 PM
I have the same problem. It's especially annoying when I do an trainer ride, as I never reconnect with any satellites, so the activity itself is still tagged with the incorrect date/time.

NDURANCERIDER
08-12-2009, 05:11 PM
Dave, I also suggest you contact support.

April

SEILOGRAMP
08-16-2009, 10:23 AM
I just noticed this with my 310XT. Having had the unit off for 2 days. Just now plugged it in to charge it. The time said "9:17" when it was currently 12:20. After 2 seconds the unit displayed the correct time.

DW152
08-16-2009, 01:56 PM
I just noticed this with my 310XT. Having had the unit off for 2 days. Just now plugged it in to charge it. The time said "9:17" when it was currently 12:20. After 2 seconds the unit displayed the correct time.

Was 9:17 the time at which you finished your last activity?

To update this -- as suggested, I contacted Garmin support on this issue. To their credit, the offered to repair it and send it back to me. However, 1) I wanted to wear my 310 in the triathlon I did today, and 2) I suggested to them that maybe my unit isn't broken, but that there's actually a software problem that can be fixed by a firmware update. So, then they told me to hold onto my 310 and to give them a chance to look into it, and that's where we're at now.

SEILOGRAMP
08-16-2009, 02:08 PM
Was 9:17 the time at which you finished your last activity?

I can't confirm this, but it sounds right. Just to confirm I checked the time and it says 4:07 which is the correct local time. I've turned it off and set it away from any windows. I will check it again in a few hours and see what I get.

ALAALA
08-16-2009, 03:44 PM
Yesterday, my 310 showed the completely wrong time when turned on. It was fixed when it had satellite lock. Clearly, this is something Garmin must fix.

SEILOGRAMP
08-16-2009, 04:40 PM
Just checked again. Turned the 310 on inside the house in a room with no windows, after having it powered off for 2 hours. The time was correct. The difference this time is that the unit was almost fully charged. I'll try again tomorrow when I've drained the battery more.

DW152
08-16-2009, 04:50 PM
I just plugged mine in to charge. It showed a time of 1959, although the local time here is about 1830. What's odd about the 1959 time is that it is not the time of my last activity, which was between about 0800 and 0945 this morning. Last night I had turned on my watch to set it up for this morning's race, and maybe that was around 1959, so maybe somehow it grabbed that time instead of my last activity time.

At any rate, it's not the correct time.

PAULFDUNN
09-01-2009, 04:17 PM
Similar to DW152 above, my watch shows 17:59 (5:59 PM) every time I turn the watch on and I am indoors (no satellite lock). I accidentally recorded a workout with this default time, as I was indoors. The date was 2007-04-01. My time zone is Mountain, and I am guessing the DW152 is on the east coast, so the times are really the same. (That is, I think the watch is powering on thinking it is 2007-04-02 12:59AM UTC, then changing the time for the specified or last acquired time zone.)

I have all ready tried the hard reset, followed by allowing satellite lock and verifying correct time, twice. Still, if I turn the watch off, whenever I turn it back on the time is 5:59PM.

Also, I did update to the 2.6 firmware prior to using the hard reset to try to resolve this issue. I had no issues during the firmware upgrade.

UPDATED 2-SEP 4:45PM MDT - I have noticed that the time displayed immediately after power on is the time of the last workout IF THERE ARE ANY STORED WORKOUTS, otherwise the time displayed is 5:59PM 2007-04-02. One of these times is displayed until the satellites are locked, at which point the proper time is displayed. I have tried creating workouts, checking time at power on, clearing the workouts, re-checking the time at power on, and this is always the case.

Can someone confirm if this is normal? Do others just not notice the problem because they never use their 310XT indoors?

Are there any updates to this issue from Garmin?

RICCTO
09-01-2009, 08:22 PM
I also had a session tagged as starting on 1 april 2007 after starting a multisport session without a satellite lock (I think). Making sure the watch is on and locked before hitting the start button has avoided this issue for me.

PAULFDUNN
09-03-2009, 08:58 AM
See my problem description above. Here is what I received from Garmin Support:

Thank you for contacting Garmin International.

I apologize for the confusion on this issue. I have duplicated this with the unit here at my desk and can confirm that that is currently normal operation. I have submitted a request that the watch continue to record time passage while the unit is off, however I don't know if this is a hardware of software limitation.
Again, sorry for the confusion. In the mean time, please allow the unit to get a satellite lock before each activity to ensure the correct date/time is recorded.

With Best Regards,
Product Support Specialist
Outdoor/Fitness
Garmin International

ALAALA
09-03-2009, 09:36 AM
Actually, there is probably a point in having the 310 not keeping track of the time while powered off; it probably reduces, if not eliminates, battery consumption during power off. I have no idea, though, how much of import this is, in practice.

JJJHAWK88
09-03-2009, 04:39 PM
Good evening group! Thanks for bringing this issue to our attention so quickly.

I was able to reproduce this much like DW152 described. This device is now with engineering and they are researching the problem.

jjjhawk88

JJJHAWK88
09-09-2009, 04:05 PM
Quick update, I think we are on to somthing I just need a little help from a few users experiencing the problem described in this post.

We need information from the devices error log. To access this start from the main menu.

Press Up, Down, Up several times until the devices shows the error report page. Once on this page look for the word "Assert". Highlight "Assert" and press enter.

Please let me know what the device reads once you press enter. The code should begin with "CDP_io..."

Thanks for the help!

jjjhawk88

DW152
09-09-2009, 04:24 PM
I'm one of those people who have been having this problem.

I followed your instructions to get to the super-secret error page. However, there is nothing there that says "asserts." On the first line there are two choices: shutdown and stack. Below that it says No Error Rpts. Below that are four sets of labels and numbers (first one is # mallocs, whatever that is). But nothing that says asserts.

DW152
09-09-2009, 04:28 PM
I'm one of those people who have been having this problem.

I followed your instructions to get to the super-secret error page. However, there is nothing there that says "asserts." On the first line there are two choices: shutdown and stack. Below that it says No Error Rpts. Below that are four sets of labels and numbers (first one is # mallocs, whatever that is). But nothing that says asserts.

I was feeling brave, so I went ahead and selected "stack" and scrolled through the many choices, and I found one called "CDP io." Mine says 596.

PALPIONG
09-09-2009, 04:34 PM
The good news is there aren't any errors; stack just shows how much memory is being used by what code.

The bad news is there aren't any errors :( Thanks for the feedback though

DW152
09-09-2009, 04:36 PM
The good news is there aren't any errors; stack just shows how much memory is being used by what code.

The bad news is there aren't any errors :( Thanks for the feedback though

Yeah, there may be no errors but my 310 still doesn't keep the time when it's turned off :confused:

MARKMANNER
09-19-2009, 01:43 PM
My new 310XT is also acting oddly. When I connected it to the charger the first time, it reset the time to march 31, 2007 at 7 pm. It continues to do this, but a gps fix fixes it. Also, as it is charging, when it gets to around 52%, it jumps to 100% charged while the charger is connected, but when disconnected, it shows around 50% again. Any ideas on when Garmin will have a fix to the time problem, and any others see the charging issue? Thanks, Mark

MARKMANNER
09-19-2009, 01:59 PM
ALthough I had upgraded to 2.6 before posting about having the time and charging problem, I hadn't done a hard reset. I just did one, and both issues seem to be resolved. I will report again if that proves not to be the case. I know some others said a hard reset didn't fix the problem with time of day not being kept while off. Mark

MARKMANNER
10-01-2009, 07:11 AM
Well, the hard reset did fix the battery charge issue, but mine still does not keep time when off. Every time I restart the unit, it goes back to the time of the prior workout. If I a running outside, no problem since it picks up sats and time is updated. However, if I use on the treadmill, it would have wrong date/time, so I have to go outside, get a sat lock, then come back in and turn off gps and use the treadmill. Anyone else still having this issue? Thanks, Mark

KEVHILL1
10-01-2009, 09:15 AM
x1 on this issue. Time is last finished workout, date also. Anyone fixed this yet? Thanks Kevin

DW152
10-01-2009, 10:03 AM
Mine is actually getting worse. When I initially plug it in to charge, it shows a time of 1959, even though it's been a while (July?) since I've used it at night, and I'm almost certain I haven't used it at night since I upgraded to 2.6 and did a hard reset.

Garmin has acknowledged this problem, but they haven't said when they are going to fix it.

JJJHAWK88
10-01-2009, 10:27 AM
Without "assert" there is nothing to report from the device. We were hopeful the diagnostics page would have additional information for us but, unfortunately it did not. The information provided below the "stack" heading doesn't reference anything useful.

jjjhawk88

MARKMANNER
10-01-2009, 09:48 PM
Without "assert" there is nothing to report from the device. We were hopeful the diagnostics page would have additional information for us but, unfortunately it did not. The information provided below the "stack" heading doesn't reference anything useful.

jjjhawk88

For what it is worth, my 705s handle the time while off just fine. Perhaps that will help identify the issue. Thanks, Mark

IHANKIM
10-19-2009, 08:55 PM
I find it astounding that my new $300+ multi-function device cannot tell time. I am not getting any "assert" entries when going to the error screen. An update to firmware 2.6 and a hard reset did not resolve this problem either.

How could Garmin release a product with such a fundamental error? I'd be interested to hear any reasons why I shouldn't return my 310xt and use a different product that is more robustly tested.


Without "assert" there is nothing to report from the device. We were hopeful the diagnostics page would have additional information for us but, unfortunately it did not. The information provided below the "stack" heading doesn't reference anything useful.

jjjhawk88

NDURANCERIDER
10-20-2009, 07:16 AM
This is definitely not normal or acceptable behavior.

If you can exchange it at the store you bought it at, I would start there.

If you can't do that, contact Garmin Support (http://www.garmin.com/support) and request an exchange.

April

CHARRIS99
10-20-2009, 11:03 AM
Do you really think this is a hardware problem and not a software glitch? I noticed the exact same thing for the first time last night. I ride indoors on a trainer, so it isn't getting satellite lock.

I'm running SW 2.60, GPS 2.10. Per the suggestion earlier in this thread, I did a hard reset last night, set everything up again, then shut it down and went to bed.

I woke up this morning, turned it on, and it said it was 18:00 (you can't tell the date by looking at the watch as far as I can tell). I did a dummy activity, downloaded the activity to determine the date and it's 3/31/2007.

Left the watch on for 4 minutes, it said 18:04pm. Turned it off, waited 5 minutes, turned it on and it was back to 18:00.

This was a little different than what I noticed last night. In that case, I had used it on Sunday (outdoors in the morning, then indoors at night). I turned it on Monday evening, used it indoors, and when I imported to TC, the Monday evening activities were dated Sunday.

My hunch (which I thought had been confirmed earlier in this thread) was the root of the problem is that when it doesn't get satellite lock, it can't update the time (obviously it sets the time automagically, since you can't set it manually).

The problem seems to be that the internal clock loses track of time while it's turned off - which I would think would be a SW glitch - but perhaps not.

If it matters, I switch to "indoors mode" by going to GPS, GPS Status, Enabled and setting it to No. i.e. I don't always wait for it to say "Are you indoors now?" and then choose "Yes". On my 305, I used to hold down mode and choose "Indoor use" but this doesn't seem to be an option with the 310.

This seems somewhat reproducible for me right now (at least the reset to 3/31/2007 part), so if JJJHAWK88 is still following this, I'd be happy to troubleshoot.

PAULFDUNN
10-20-2009, 11:33 AM
Do you really think this is a hardware problem and not a software glitch? .

If this is not purely a hardware problem, it is at least hardware dependent. I bought a 310XT, initially loaded with 2.5, upgraded to 2.6, and that watch always had the problem. I must have tried hard reseting 8-10 times, each time trying different startup scenarios. (Like waiting outside until satellite lock prior to proceeding through the startup questions, waiting outside 30+ minutes prior to proceeding through the startup questions, proceeding through the questions immediately without waiting for lock, full battery charge prior to hard reset, etc.)

I exchanged the first watch for a second, which also came with 2.5 loaded and I immediately upgraded to 2.6. The second watch is now over a month old and has never lost the time.

NDURANCERIDER
10-20-2009, 02:05 PM
The fact that some users report the issue not coming back with a new unit (like PAULFDUNN) leads me to think that this can be solved by a new unit. If my unit ever stops telling time without a satellite lock, Garmin will be the first to hear of it.

Even if it can be solved by a firmware update, why wait for that? If you're worried that you might get the same issue with a new watch, I suppose that's possible, but probably a good risk that it wouldn't come up. It would be for me, anyway.

April

DW152
10-20-2009, 04:45 PM
I can also verify that it doesn't happen to all units. It was happening on my first 310XT, so I sent it to Garmin and exchanged it for another one. The new one seems to keep perfect time even when it's off, just like it's supposed to.

IHANKIM
10-21-2009, 08:57 PM
I put in a call to Garmin to get the replacement process started. With luck, I'll have the same experience and get back on the road (or rather, trainer/treadmill).

ROBINJE
10-22-2009, 10:00 PM
My brand new 310XT has this problem right out of the box. Very frustrating for indoor workouts when I have the GPS function deactivated. Other than asking Garmin for a replacement, I suppose a solution is to go outside and let the 310XT acquire sattelites (and the correct time) before heading inside my workout. Less than desirable...

CHARRIS99
10-30-2009, 12:14 PM
My experience echoes the others here. This was happening on my first 310xt, and no amount of hard resets, firmware upgrade, etc. fixed the problem.

Exchanged it for a new one and haven't had the problem since.

ANDERSJANS
10-31-2009, 02:32 PM
My experience seems to be a bit odd. The first month I used my 310xt the time was always correct independent of satellite connection. For some weeks my 310xt lost its ability to show correct time (exactly as you all have written about in this thread), but since two weeks this problem has never occurred. Very strange since I have not performed any reset or upgraded the firmware.

Edit: Today the time problem came back. Hmmm, very strange behavior.

IHANKIM
11-02-2009, 09:01 PM
I put in a call to Garmin to get the replacement process started. With luck, I'll have the same experience and get back on the road (or rather, trainer/treadmill).

Well, the faulty unit made it to Garmin on Monday the 26th, and a week later, I received a replacement unit in the mail. Initial checks show that the timekeeping is working ok. Thanks for the help, everyone!

DTUNNEY
11-19-2009, 03:45 AM
My Garmin 310xt does this as well, does the unit really need to be replaced to fix this?

DW152
11-19-2009, 05:15 AM
It's unclear whether it's a hardware or software issue. I sent my 310xt in to them in early October so that they could diagnose the problem, but I haven't heard anything since then.

I will say that the replacement 310 they gave me does keep proper time when it's turned off.

ICECREAM_MINDSPACE
11-25-2009, 04:12 PM
ok, my 310xt seems to be doing the same thing.

isn't the time used to obtain a faster gps lock? so if wrong, that'd perhaps also explain why mine seems to take a while to lock on correctly.

EIBSEN
01-01-2010, 02:48 PM
Can someone from Garmin let us know what those of us who are experiencing the time/date issue should do? Await that you fix the issue through a firmware upgrade (it's been 4+ months since first reports of this issue) or send the watch back for 'repair'?

I just received this watch as a Christmas present, and am extremely disappointed that the watch does not keep time. That makes it completely useless to me.

Please advice officially instead of going into radio silence since Oct 1.

Thank you.

DW152
01-01-2010, 03:19 PM
Since they haven't acknowledged that this can be fixed by software, and since I (and others) have only gotten this fixed by exchanging our 310s for new ones, I'd suggest that you call Garmin support and get a new unit. Or you could go to the original place that it was purchased and swap it for another one.

ROBERTKALISH
01-01-2010, 05:52 PM
I received this from Garmin support back in November -

Thank you for contacting Garmin International. I am happy to help you with this. This is a known issue with the Forerunner 310XT and our engineers are currently working to release a software update that will resolve this issue. I apologize for any inconvenience, but for the time being we have not released this fix.

So far, they have not mentioned a release date.

ROBERTKALISH
01-04-2010, 12:58 PM
I followed up with Garmin support, and it seems they have changed their tune about a firmware update to fix the problem.

I received the following-
"Thank you for contacting Garmin International. I have checked with our software team this morning. They have told me to I should go ahead and exchange your unit for you."

So, Garmin is now saying to send in the unit for exchange.

ROBERTKALISH
01-07-2010, 09:27 PM
I originally ordered my watch from RoadRunner Sports. They agreed to exchange it for a new watch. Unfortunately, the new watch has the same issue of not holding the time when powered down.

So at this point, I am paying for shipping on 2 watches and who knows if the next one is defective also.

Garmin should be making an official announcement about this, and reimburse for the shipping involved with exchanging what is an obvious defect.

JTAM
01-08-2010, 03:38 AM
I agree with Robert, that Garmin should make an official announcement what they are going to do to this problem. Is there any possibilities for a sw fix or the only fix is a hw fix? They should know it by now and it seems to affect many customers. It cannot be any business for Garmin to keep replacing new watches all the time.
I got my watch at Christmas and I've the last sw-versions in my watch and it does not keep time while off, so I've to get satelite lock every time to fix the clock time (and date, if the clock was shut off overnight).
Fortunately to me, I mainly do outdoors sports, so I rather keep my watch and wait for Garmin's answer than send it for replacement.
SW version 2.70 did not fix this problem.

LSEVALD
01-08-2010, 05:17 AM
Same issue here, but I'm also mainly using it outdoors. I'm going to wait and see if they come up with a fw fix for a month or two before contacting Garmin support.

JTAM
01-08-2010, 07:02 AM
I just did my light training for today. Before the training before satelite lock the watch time was 18:42 yesterday. After, I wait for the satelite lock the watch time was 11:40 today. Then I powered the watch off. And after, half an hour restarted the watch, it was again yesterday 18:42. The watch battery is full.
Then I waited for the satelite lock again and started my training lasting about an hour. After, training I transfered the training data to my computer and shut off the watch. When I restarted the watch after half an hour, the watch time was the same as it was when my last recorded training ended.
So to my understanding, in the startup procedure the sw is setting the time to last recorded value either because it does not read the time from the clock-chip in the watch or it reads the clock-chip but the reading is regarded to be incorrect (e.g. not enough power for the chip) and thus the sw sets the time to the last recorded value. It looks like with satelite lock or shut down the sw does not make any record of the time.
If this is a HW problem, as it looks like, because there are working 310XTs and time losing 310XTs. Are the cirquit boards in the working and no working units equal, it should be easy to verify. Then there could be difference that the IC-chips where the clock is are different. Or the clock-chip voltage levels while the watch is off are different. Garmin should have checked these also. They have enough returned units to make the tests.
If this is a SW problem then most probably the code that makes the forced time setup to the last recorded value in the startup is where the problem can be found.
Hopefully these findings will help to solve the issue soon

DAVIDJROUND
01-09-2010, 03:02 AM
Same issue here - the time doesn't update unless my 310XT is outdoors.

I'm using mine for training on my Turbo too - with a cadence sensor and the HRM. This is great functionality, but all of the workouts show the same date and time as my last outdoor workout - i.e. the unit is not keeping the date/time updated when turned off.

I'd also second what someone else says - my unit is no faster than my old 301 for finding satellites, so obviously the lack of date/time means that it doesn't know where they are when turned-on, and therefore it takes a long time to lock on.

Any chance of an official statement on this ?

EIBSEN
01-15-2010, 01:37 PM
Hi,

I sent in two watches to Garmin Denmark, and they immediately exchanged them for new ones while they "investigate the problems with the watches". Excellent service was my initial thought.
Unfortunately both of the new watches exhibit the same problem.

So I am at a loss - do not know what to do now. It really shouldn't be my job to explain to them what is wrong with their products. (I even sent the link to this thread to explain to them the issue).

So, Garmin: You have GOT to fix this and make an official statement, because as you can see people are getting frustrated, and it does not reflect well on you guys.

/Erik

JJJHAWK88
01-15-2010, 02:58 PM
Thanks again everyone for the feedback. We certainly are aware of the issue that is described in this thread and have been attempting to acquire devices so that we may further investigate.

Unfortunatley those we have requested assistance from have not returned our request for assistance. Therefore, please check your "Private Messages" box near your username in the top right hand corner of the forum. If you have a private message please reply so that we can work quickly to have a resolution for this issue.

jjjhawk88

MEOLSEN
01-21-2010, 06:51 AM
I just turned my watch on outdoors, starting running while it acquired satellites, it got a fix, and off I went.

Now I get back, and my data is all 3/31/2007, and gummed up.

For garmin, file attached.

Michael:(

-DAMON-
01-21-2010, 09:13 AM
Now I get back, and my data is all 3/31/2007, and gummed up.

What exactly do you mean by gummed up? Where you just referring to the date being wrong? Have you ever noticed the device displaying the wrong time before?

As for the TCX file, I'm sorry, but we were not able to fix it.

-Damon-

-DAMON-
01-21-2010, 11:56 AM
MEOLSEN,

A colleague of mine was able to look at the file and correct the dates. Here is the corrected TCX file.

-Damon-

IMKONA@GMAIL.COM
01-22-2010, 06:12 AM
I’ve been thinking on a work around, for this problem.. Wasn’t an Idea that Garmin Connect got a feature so that if you try to download a workout, which is more that e.g. 10 days old then you will get a pop up, that ask you to confirm that it is the right date or you can (in an easy way) change it to the right date and the right time of the day.

The watch know the right time of the workout length and all other data HHR etc., so now you have a more valid and updated view on the Garmin connect webpage.

This is still not the right way… but as a work around I think it will work.

BUT Garmin PLEASE find a solution for YOUR problem with 310XT… :o)

MEOLSEN
01-23-2010, 03:40 PM
Thank you. By gummed up, I mean that because I started the time where the watch had yet to find satellites, it thought it was 2007, so I assume that once it locked it got confused, and the 45 minute run looked like, what, 2-1/2 years?

ICECREAM_MINDSPACE
01-25-2010, 02:15 AM
i have my 310xt replaced because of the time issue.
the replacement originally seemd to be holding the time as one would expect. now however, it seems to have reverted to its old behavior of reverting to the time at the last workout (until a satellite lock is obtained).
PMed the garmin rep, waiting for a response.

LAZARETA
01-26-2010, 10:25 AM
hello,
two days ago I ordered and soon it will arrive the 310xt
I can't believe that I have been order a training tool with so many problems that I have been read, too late, in this forum .
It is a shame to spend so much money and have to pray for good luck .
Garmin take care about all the problems 310xt have , it is your responsibility
sorry about my poor English
Greetings
E.Psaradakis
Talos Cycling Team

NDURANCERIDER
01-26-2010, 10:57 AM
The forums do attract the people that tend to have issues as they are looking for issue resolution. So the posts can seem to be mostly negative. It's the same for almost any other tech device.

I hope you have many happy training hours with your 310.

April

LAZARETA
01-26-2010, 01:21 PM
The forums do attract the people that tend to have issues as they are looking for issue resolution. So the posts can seem to be mostly negative. It's the same for almost any other tech device.

I hope you have many happy training hours with your 310.

April

Thank you very much,I do need the hope
best regards

TRIBABE2006
01-29-2010, 10:52 PM
I have had a 301 since 2004, no problems and it is still hanging in there.. Bought a 305 when I got serious with my running in 2006 but couldn't swim with it... I was so excited to hear that the 310XT would be out before my Ironman race.. a 20 hours battery and I could swim with it!! woo-hoo.. Got me thru my IM race and did begin to show problems with the correct time displaying then, but I ignored it and just asked people along the race course what time it was. I have read every post on this thread and Garmin has some unhappy customers, including me... I have tried everything that has been posted here except a hard reset and still cannot get the watch to display the correct time of day, let alone the hour, even after I am outside and have acquired that sats.. The other day I went for a 10 mile run and the GPS was on but it would not track up my distance. When I got home to upload the training, it didn't even find the training day that should have at least had HR listings and elapsed time for the run which was about 1:40... There was nothing in the run history for that day, period..

I had buyers remorse for spending $323 on this watch, and I believe that was a bargain... But chose to do that so I didn't have to bounce between the 301 mounted on my road bike for the 112 mile ride, and then to the 305 for the 26.2 run during the IM.. Now, I am just plain pissed... If it won't track distance now and I will test it again this weekend, what good is it? I am in the middle of training for a marathon that I will run in March.. Thank God I kept my 305 and didn't sell it.. Doesn't ease the pain at all but I would have been very upset if I had sold it like I had planned on.. I also have a rather difficult "trail" marathon to do in November and cannot be sure it won't rain.. I won't try using my 305 if it's raining..

Obviously this isn't an isolated incident.. The first post on this thread was August of 2009! Someone from Garmin do something..

LAZARETA
01-29-2010, 11:18 PM
My god what I have to expect Ö :confused:
Tribabe2006 I will follow your tactic and keep my 305.I have about 25 races to go in the 2010 and I donít like to experiment with training tools, thatís work for Garmin how is all the time well pay by us. Also here in Greece the forums start to write about all the problems 310 have. I hope they start very seriously and quickly fix the problems I believe Garmin costumers have showed I big patience:cool:

VIDI0T
03-02-2010, 03:31 PM
ACK... this is not good.... the vibration alert on my original 310XT stopped working.... It was was replaced by Garmin, now the unit I received back keeps loosing the time when I turn it off.... this is very frustrating.... I regret buying the 310XT and now I am outside of my return window. I should have just stuck with the FR305!

LAZARETA
03-02-2010, 11:54 PM
here I am with the 310tx and the time issue
what I have to say ,try to be :cool:

PHILIPSHAMBROOK
03-03-2010, 01:16 AM
hello,
two days ago I ordered and soon it will arrive the 310xt
I can't believe that I have been order a training tool with so many problems that I have been read, too late, in this forum .
It is a shame to spend so much money and have to pray for good luck .
Garmin take care about all the problems 310xt have , it is your responsibility
sorry about my poor English
Greetings
E.Psaradakis
Talos Cycling Team

Not everybody has problems. We have 2 and have been fine. Our only issue has been with the new heart rate monitor strap. I've gone back to the old one and all is well.

LAZARETA
03-03-2010, 05:34 AM
Not everybody has problems. We have 2 and have been fine. Our only issue has been with the new heart rate monitor strap. I've gone back to the old one and all is well.

OK then
you are lucky X 2 ,But I am not....

VIDI0T
03-13-2010, 07:08 PM
ACK... this is not good.... the vibration alert on my original 310XT stopped working.... It was was replaced by Garmin, now the unit I received back keeps loosing the time when I turn it off.... this is very frustrating.... I regret buying the 310XT and now I am outside of my return window. I should have just stuck with the FR305!

Well Garmin replaced my 310XT again, and once again, the unit I received back has this problem. UNBELIEVABLE!

So either I try unit #4 or I ensure I have a GPS lock before I turn GPS off for indoor activities or I wait for firmware fix from Garmin!

What a pain! I have severe buyers remorse with this device!

MARKUSRIBI
04-04-2010, 01:02 AM
I bought my FR 310XT last Friday and updated it to 2.7 - but mine too doesn't keep clock time while switched off! :(

I've read this thread and keeping in mind that one of you encountering the same problem received three or four replacement units and still has the same issue doesn't encourage me to send my 310XT for a replacement :(

Maybe there will be a firmware fix for this some day?

Markus

MARKUSRIBI
04-08-2010, 01:19 AM
ok, my 310XT definitely has the clock problem. Is there any chance to get it (soon) fixed by a new firmware release or should I go for a replacement device right now?

Markus

DW152
04-08-2010, 04:30 AM
ok, my 310XT definitely has the clock problem. Is there any chance to get it (soon) fixed by a new firmware release or should I go for a replacement device right now?



Since this problem has inconsistenly been acknowledged by Garmin, and since there have been two firmware upgrades since this problem was first reported and neither of these fixed the problem, I would definitely call Garmin support and get your watch replaced under warranty.

MARKUSRIBI
04-08-2010, 04:39 AM
@DW152: thanks for your advice! I will contact my local dealer where I bought my 310XT.

Markus

MARKUSRIBI
04-12-2010, 10:48 PM
ok, my dealer replaced my 310XT with a new one and manages the administrative tasks with Garmin himself - thanks to him!

The new unit now keeps the clock time when powered off. Because of the many problems regarding firmware 2.7 I'll stick with version 2.6 currently installed on the new watch.

PHILIPSHAMBROOK
04-13-2010, 12:44 AM
ok, my dealer replaced my 310XT with a new one and manages the administrative tasks with Garmin himself - thanks to him!

The new unit now keeps the clock time when powered off. Because of the many problems regarding firmware 2.7 I'll stick with version 2.6 currently installed on the new watch.

There has been nothing conclusive about 2.7 being the cause of problems. Our 2 devices run fine on it. My 0.02c is that it fixes more than it breaks

PHILIPSHAMBROOK
04-20-2010, 05:57 PM
Of interest might be the statement on Page 6 of the User's Manual which says:

By default, the settings on your Forerunner update the time and correct time zone automatically according to satellite information.

That could imply that the 310XT requires satellite information to keep time, losing it when switched off. I know that Garmin have been exchanging devices that do lose time when switched off so maybe there's something else happening.

Garmin have said that it is intentional that powering off the device does not end an activity. An activity is only ended when either the data is uploaded or a manual reset is performed.

So, if you do not upload your data for an activity or perform a manual reset, then when you next turn on the device, the effectively paused activity, resumes when you start the next activity. If you do not have a good satellite lock before moving off, then it is possible that the incorrect time is being applied and causing some of the corrupted data problems.

Maybe, for now, it would be best to either:

1. Always upload activity data as soon as possible after completing the activity.
or
2. Always perform a manual reset when finished training and before powering off the device.
or
3. Always perform manual reset before beginning an activity after powering on the device. (unless of course you want to restart an earlier activity in which case 4 definitely applies)
AND
4. Always ensure you have a good satellite lock before starting any activity, whether resumed or new.

It's just possible, that we have not experienced the problems others have because we do all of the above. And we do not keep any History on the device. It's all deleted after uploading.

THAMMAR67
06-21-2010, 03:41 AM
Hi,
I seem to have the same problem with date and time. Before a long race, I deleted all my recorded sessions on my 310 XT. To conserve the battery, I powered on the watch just before my race started. When afterwards i tried to upload the data something went wrong, the import failed.

The weird thing is that using another web site that has support for importing from Garmin watches the import worked fine. Only problems was that as soon as I hit the save button, I lost it. I managed to find it again, it turned out that my race was recorded to have taken place 2007-04-01.

I will try some of the things suggested earlier in this thread, but my question now is if there are any updates from Garmin. Is this a software or a hardware problem? Is there any point in me returning the watch to get a new one?

hawktalk3
06-22-2010, 07:45 AM
If you are experiencing an issue with the time being off I would suggest that you contact Garmin Support for assistance.

moorece

NEILROBI
09-02-2010, 01:47 AM
Just called UK support and was told it was a software issue that will be fixed in a firmware update. I hope that is correct and they get on with it soon.

DW152
09-02-2010, 02:19 AM
Just called UK support and was told it was a software issue that will be fixed in a firmware update. I hope that is correct and they get on with it soon.

Support has been saying this for a long time, and have released several firmware updates, but it hasn't been fixed yet.

In the meantime, many people, including myself, have solved this problem by getting our 310xt replaced under warranty. I did this almost a year ago. I'm sure glad I'm still not waiting for that firmware update to fix this problem. My very first post on this issue was on the old MB forum in July of last year, and it still hasn't been fixed with a firmware update.

MEGASPLASH
09-22-2010, 10:28 AM
This weekend I received my first (and brand new) FR 310 xt. It has the same problem... it loses time. And yes... because it loses the time the quick GPS fix doesn't work.
I've tried a hard reset (outdoors with GPS signal) but the problems stays the same.
I've tried the suggestions to perform a reset after a workout and before switching it off... but the problem stays.
I can live with the fact that it loses time but the consequence of losing time is that the quick GPS fix doesn't work and I can't live with that. So.. I will call support for a new FR 310 xt

GP.GREG
12-06-2010, 05:15 AM
I received a 310XT 2 weeks ago as a gift. was really excited when I received it and used it right away. The next day I realised that I had one of the dodgy units as the date and time would only be correct AFTER it syncs with GPS and if I trained indoors, then it would stay the same as the time and date from my last workout.

I then called Garmin to get it replaced and they said that I can send it in and they will replace it after a minimum of 3 weeks with a REFURBISHED UNIT. So I got a brand new unit and because of a Garmin issue, which as far as I can see has been going on for years, I now have to get it replaced with a refurbished unit.

I think that is pathetic service from a company such as Garmin. I was so excited about getting my first Garmin and I am now contacting the retailer where it was bought from and going to try get a refund as I am not at all happy with their service.

Will be getting another Polar HRM if I manage to get it refunded, never had a problem with their units or service before.

PJEFFERIES
12-28-2010, 08:54 AM
Now that the indoor training is the mainstay for the season, I've notice that all of my work-outs are captured on Nov. 12th. This was the last time I had a GPS lock and left the watch on for a work-out. I am able to reproduce this by turning the watch off for a few minutes. When turning it back on, the time is re-set back to 22:24 presumably on 12-Nov-2010.

Based on the feedback above, it seems the only fix is to have the watch replaced. My main concern with this is that this is already the THIRD 310XT that I've had. The first two were replace having had much more significant issues (unreadable screen on one and unresponsive button on the other). Now that everything else (besides keeping time) is working, I hesitant to replace it with another one. For now, I'm going to hope that a future SW fix can fix this and get use to getting a GPS fix in the car on the way to the gym. :(

GP.GREG
12-29-2010, 02:10 AM
It is great to see that a moderator from Garmin is replying to our issues regarding problems we are having, NOT. RUBISH service from a company such as Garmin.
Thanks for nothing!!!

STAFFAN@STAFFANNILSSON.EU
12-29-2010, 02:29 PM
This is a forum, and although people from Garmin sometimes respond here it is not something that you can require. For an answer from Garmin, contact their support.

I do agree that a 2 week old unit should be replaced with a new unit, not with an old, refurbished one. I would contact Garmin again and insist on it, unless you'd rather get a refund.

JEFFS9922
12-30-2010, 06:48 PM
So, I was given a shiny new 310XT for Christmas and I'm loving it! However, I too noticed that it loses clock when switched off and doen't recover until it gets GPS lock. In the summer, I wouldn't care much as I'm outside as much as possible; however, December in Chicago puts me on the treadmill several times a week. Incorrect time/date logging is not a minor inconvenience - it is debilitating given the reason for the device in the first place!

Imagine my surprise when I look through the forums and find this thread. Further imagine my surprise when I called Garmin support today and heard this message, only after the support dude checked with "engineering:"

1). Known issue. Software fix coming "soon."
2). Some units have this problem, some don't.
3). If we RMA your unit, there is no guarantee that the replacement won't have the same problem (WTF???)
4). We're confident this is a software problem, even though different units running the same software may or may not exhibit the issue (again, WTF?)

Of course I'm running the latest firmware, tried the hard reset while standing next to a satellite, clicked my heels three times, etc. Same behavior in all cases.

First, how is this issue not fixed but we're getting new features in firmware revs? Second, this is clearly a hardware issue and the fact that they're not straightforward about this fact bothers me - and after 1.5 years not able to isolate the issue sufficiently to give me a working RMA with confidence?

Garmin, I'm disappointed. I've owned 8 Garmin devices over the years - running, hiking/geocaching, aviation, and marine. I expect better. I would like a definitive answer to two simple questions, which I'm sure you have the answer to after 1.5 years of troubleshooting this issue:

1). Is this a hardware or software issue?
2). If a firmware fix/workaround is in the cards, when, exactly, will it be released?

Thank you,
Jeff Schmidt

SCOTTWK32
01-01-2011, 04:58 AM
In reading thru all 9 pages of posts and responses, I'm dont see anything that points to a permanent solution except to send the unit back to Garmin for exchange, in hopes that the replacement unit doesnt have the same problem.

Is this Garmins stance on the issue? I just received a new unit because my screens were reversing the display (actually like reading the data in a mirror). Last thing I want to do is to get another unit.

Garmin, how about fixing this problem? I'm an avid user, but with problems like this my old Polar is looking awfully attractive.

VIDI0T
01-02-2011, 12:24 AM
I have had my 310XT replaced three times and all of them have had this problem at one time or another. Sometimes I can go many weeks without loosing the date and time, other times it can happen two days in a row.

I got tired of the hassle of RMA'ing my 310 and decided just to live with it. My "work around" is to check the date and time when ever I power up the 310, and if it is not correct, then I let it sync to the satellites before I begin my activity.

I would love a permanent but have basically given up waiting for one.

BILLBUNTON
01-02-2011, 08:16 PM
My first 310 did NOT have this problem. When I got it replaced, under warranty, for a different problem, the replacement does have this problem. The other 310 I've bought had this problem from new. So yeah, getting it replaced is not necessarily the answer.

RUSKIE-IT
01-03-2011, 07:19 AM
I have had my 310XT replaced three times and all of them have had this problem at one time or another. Sometimes I can go many weeks without loosing the date and time, other times it can happen two days in a row.

I got tired of the hassle of RMA'ing my 310 and decided just to live with it. My "work around" is to check the date and time when ever I power up the 310, and if it is not correct, then I let it sync to the satellites before I begin my activity.

I would love a permanent but have basically given up waiting for one.

+1 It happened twice or so to me, and I'm living with it since it does not happen so often.
Would love to be able to determine exactly under which circumstances it happens, but... :rolleyes:

JEFFS9922
01-03-2011, 10:47 AM
UPDATE
I was provided the following, entirely unacceptable, response from Garmin Support. Translation: deal with it, and go pound sand.

Disappointing.

Jeff

---

Dear Jeff Schmidt,
Thank you for contacting Garmin International.
I will be happy to help you with this issue. We are aware that GPS devices do not display the proper time indoors. You can edit your workout in you Garmin Connect account when you are running indoors. There is a software update in the works, they are trying to find a solution for this issue. As for a timeline, i do not have one to give to you. At this point to have proper time you will need to be outside or you will need to edit your workouts on your Garmin Connect account.


With Best Regards,
Clint A
Product Support Specialist
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Clint A, Associate #5656
www.garmin.com
Additional solutions may be found at http://www.garmin.com/garmin/cms/site/us/support/searchsupport



So, I was given a shiny new 310XT for Christmas and I'm loving it! However, I too noticed that it loses clock when switched off and doen't recover until it gets GPS lock. In the summer, I wouldn't care much as I'm outside as much as possible; however, December in Chicago puts me on the treadmill several times a week. Incorrect time/date logging is not a minor inconvenience - it is debilitating given the reason for the device in the first place!

Imagine my surprise when I look through the forums and find this thread. Further imagine my surprise when I called Garmin support today and heard this message, only after the support dude checked with "engineering:"

1). Known issue. Software fix coming "soon."
2). Some units have this problem, some don't.
3). If we RMA your unit, there is no guarantee that the replacement won't have the same problem (WTF???)
4). We're confident this is a software problem, even though different units running the same software may or may not exhibit the issue (again, WTF?)

Of course I'm running the latest firmware, tried the hard reset while standing next to a satellite, clicked my heels three times, etc. Same behavior in all cases.

First, how is this issue not fixed but we're getting new features in firmware revs? Second, this is clearly a hardware issue and the fact that they're not straightforward about this fact bothers me - and after 1.5 years not able to isolate the issue sufficiently to give me a working RMA with confidence?

Garmin, I'm disappointed. I've owned 8 Garmin devices over the years - running, hiking/geocaching, aviation, and marine. I expect better. I would like a definitive answer to two simple questions, which I'm sure you have the answer to after 1.5 years of troubleshooting this issue:

1). Is this a hardware or software issue?
2). If a firmware fix/workaround is in the cards, when, exactly, will it be released?

Thank you,
Jeff Schmidt

RUSKIE-IT
01-05-2011, 11:15 AM
UPDATE
I was provided the following, entirely unacceptable, response from Garmin Support. Translation: deal with it, and go pound sand.

Disappointing.

Jeff


Uh, actually not at all. I would love to receive each time an answer like that from Garmin. They basically said they know the problem and they're actively working on it, just they can't commit to a date yet.
But at least they're doing something about it, which is better than what happens with other requests...

CKLUPTON
01-09-2011, 09:30 AM
Agreed. It seemed like a great response from customer support even though it wasn't the answer you were looking for. I have always been very impressed with garmin support especially since they are huge. I wasn't very happy with my 405cx recording on trails but the 310xt rocks. I think overall, they have the best technology for what they cram into a watch.

BILLBUNTON
01-09-2011, 07:13 PM
Uh, actually not at all. I would love to receive each time an answer like that from Garmin. They basically said they know the problem and they're actively working on it, just they can't commit to a date yet.
But at least they're doing something about it, which is better than what happens with other requests...

Unfortunately, they've been saying that for well over a year. That's why some of us have become somewhat skeptical of their responses.

JEFFS9922
01-09-2011, 09:52 PM
"We're working on it.... just wait for a software update any time now" loses appeal (not to mention believability) after almost two years of the same message. This leaves 2 possibilities: 1). They're working the fault but remain stumped after a year; or 2). They don't care and are placating us. Neither is appropriate for a $350 device.

Jeff

RUSKIE-IT
01-11-2011, 01:50 AM
Unfortunately, they've been saying that for well over a year. That's why some of us have become somewhat skeptical of their responses.

Still, it is way better than "The problem you are reporting does not exist: you are misusing the unit, learn to use it properly" or "It does depend from you not using it properly, no replace under warrant"... and certainly it is not "go pound sand", is it?
I was merely stressing that; that the thing is frustrating, I agree, but there could have been worse responses. :)

RANDYSHIVELY
01-24-2011, 08:29 AM
I had the same problem, eventually got frustrated enough and called customer service. They gave me a RMA number and within one week I had a replacement 310xt.

It works great and is using what is labeled beta software version 2.9. No problems and I see no need to upgrade the firmware.

It is the only time I have called and Garmin really did provide great customer service.

NORD0296
03-01-2011, 09:50 AM
Frustrating...

I had to return my 310xt (8 months old) because it couldn't get any satellites all of a sudden. Other than that it worked well, although I noted it seemed to have lost the date once in my use, and I use it consistently 3-5 times a week indoors.

The replacement I received quickly. I shipped it in Monday and received a replacement the following Monday, that was pleasing.

I sync'd to satellites while setting up my new watch, turned it off and plugged it into the charger -- I found the time shown while charging was right.

My first workout was the following morning on a treadmill with my footpod. It recorded my workout as occurring in March of 2007 at 6:00 pm (it was really March 1st, 2011 @ 7:30 am).

I re-synced with satellites and the time corrected itself (as expected). Turned the unit off and waited an hour... now I'm back to 6:33 pm in March of 2007.

Contacting Garmin again to see what they say, really don't like the idea of paying another return shipping and being without my watch for another week. (sigh) Especially if the one I get back has the problem too...

RAZESHKALE
03-03-2011, 04:44 AM
Haaa,,, I am another victim of Garmin.
My XT310 does same thing over and over, On contact with Garmin they suggested they can send me replacement for the faulty unit.

Trick is Unit will be "overhaul" who likes to swap the brand new unit with "overhaul" unit, my unit is 3 weeks old?

do you guys think this would be great deal!! to swap with overhaul unit????

DW152
03-03-2011, 06:36 AM
To me, keeping correct clock time is important, so I would do it. It's your choice, however.

TONYASK
03-03-2011, 07:58 AM
Luckily I noticed mine had this problem after 4 days so sent it back to the shop I bought it from. They ofcourse had run out of stock so still waiting for a replacement.
Garmin should not be still shipping faulty units when they've known about this problem for so long.

NORD0296
03-03-2011, 08:34 AM
Still working on getting mine replaced...

Latest response: I can RMA but no guarantee the replacement will not have the problem. They are working on a fix.

I'm planning to RMA since I can't seem to count on when or if they will have a fix. It's been long enough I find it very odd the fix hasn't been included in ~2.9 - 3.2 updates

I am especially surprised that they aren't screening for this problem before sending out replacements (and new stock from their factory). I guess that would hurt their yield numbers.

Hoping to get an RMA number soon, and especially hoping to receive a working unit. At approx $10 and 1 lost week per RMA this could become expensive and time consuming.

As a side note I wish there were a tool to load screen / user setup into the device. Everytime I have an issue with these watches (or get replacements) I have to re-setup 3 screens for Running, Biking, and Swimming followed by naming my bikes and adding my accessories...

RAZESHKALE
03-03-2011, 02:54 PM
To me, keeping correct clock time is important, so I would do it. It's your choice, however.

Thanks for response, I am still considering to send the unit back to Garmin.:o

TONYASK
03-07-2011, 06:08 AM
I just got my replacement 310 from the shop, quess what? It still has the same problem and wont keep time. Rang Garmin and they told me there was a faulty batch and I was just unlucky in getting 2 of them. They are going to send me a new unit.

NORD0296
03-10-2011, 05:02 PM
Bad news with my situation.

Quick Recap -
1) Returned 310xt #1 after 9 months due to GPS fail
2) Received unit that could not keep time when off (1st one was ok)
3) Returned refurb due (310xt #2) to time not being kept
4) Received another refurb (310xt #3) that does not appear to keep time when off based on quick initial test.

I plan to give the unit a full charge and use it for a couple of outdoor runs including a marathon in a week. If it still seems unable to keep time I will contact Garmin for another RMA.

This is ridiculous, can't they at least test the unit before sending it out?!

FETTAVSKILJARN
03-15-2011, 10:13 AM
Just spoke with the Garmin Support. I explained the clock-time-not-kept-problem to them.
The support guy: "Okay, that sounds strange, let me check with my boss, hold on a second", "Your unit is not faulty, the 310xt are supposed to work like that."

Embarrassing.....

MCBADGER
03-15-2011, 04:03 PM
Just spoke with the Garmin Support. I explained the clock-time-not-kept-problem to them.
The support guy: "Okay, that sounds strange, let me check with my boss, hold on a second", "Your unit is not faulty, the 310xt are supposed to work like that."

Embarrassing.....

Not true. Ring them back and tell them from me that I had TWO replaced for that problem. And the third one does keep time when it's off. And if they don't keep time when they're off, it makes the satellite lock incredibly slow, on a watch for which fast locking was a selling point.

COFFEECHUCK
03-15-2011, 06:13 PM
Mcbadger
Several Q
- When was it that you received your last 310XT?
- What version of software was it on?
- How long are you seeing the time to get your satellite?

NORD0296
03-15-2011, 08:19 PM
What else can we do?! I've had generally pleasant e-mail exchanges with support in all cases, but they have twice told me they are aware of it, they are working on it, they can't guarantee a good one is shipped to me.

They do still offer an RMA but they are starting to win the battle with my patience that I want to give up. I won't, mind you, but how can I get a working unit?

Another oddity -- my original watch lasted about 8 months until it couldn't get any satellites at all (it still knew the time though!). One time in my use of that unit it had lost the time of day and recorded a spin as the wrong time / date. Somehow it fixed itself.

I wish I at least had a work around to fix it -- push these buttons or turn it on and off quickly etc...

Instead we get confused stories -- "it's supposed to work that way" "we're working on it (no eta)"

What's wrong with it?!
Broken Real Time Clock peripheral? unlikely or how could software fix it.
Some kind of 32kHz oscillator issue or oscillator startup problem?
Why is it that we're seeing so many of these now, so long after the problem was first reported?

MCBADGER
03-16-2011, 02:15 AM
Mcbadger
Several Q
- When was it that you received your last 310XT?
The replacement which actually kept time was something like March last year

- What version of software was it on?
2.4 I think, but it was a long time ago

- How long are you seeing the time to get your satellite?
I go into a page showing GPS accuracy and don't head off until it drops to less than 30 feet, and it takes maybe two minutes. I couldn't tell you when the initial progress bar vanishes, because in my experience the accuracy is often well over a hundred feet at that point, which compromises the first mile.

@NORD0296 even my first watch retained the time about one in five times. I don't know enough about the design to speculate usefully about why that might be.

I'm a long-term Garmin user, but even I'm going to be looking very, very carefully at the forums before I pick up any future replacement for my 310.

FETTAVSKILJARN
03-17-2011, 03:30 AM
Just spoke with the Garmin Support. I explained the clock-time-not-kept-problem to them.
The support guy: "Okay, that sounds strange, let me check with my boss, hold on a second", "Your unit is not faulty, the 310xt are supposed to work like that."

Embarrassing.....


Not true. Ring them back and tell them from me that I had TWO replaced for that problem. And the third one does keep time when it's off. And if they don't keep time when they're off, it makes the satellite lock incredibly slow, on a watch for which fast locking was a selling point.

Called the support again today. I spoke with a new guy who said that some units have that problem and some don't. He also said that they didn't know how to fix it.

NORD0296
03-17-2011, 08:51 AM
Called the support again today. I spoke with a new guy who said that some units have that problem and some don't. He also said that they didn't know how to fix it.

I'm having a hard time not finding humor in this situation, but there's a bit of anger and frustration mixed in. I think we all agree that the whole situation is just appaling. I still can't help but wonder why they don't test and screen out bad units... I guess maybe they are too intermittent for them (though my last 2 refurbs do it 100% of the time) or they would have such bad yield they'd be losing money building scrap and would sooner ship faulty products in hopes users won't notice.

I'd like to be able to verify at least holding time once before accepting a new refurb, but I didn't notice 310xt's on the list of available for in-store exchange at the Chicago store -- http://garmin.blogs.com/my_weblog/2011/03/chicago-store-programs-to-help-garmin-customers-.html maybe that's because they can't make a good unit. (sorry for that jab, I just couldn't help myself).

I plan to RMA again (3rd time) once my race this weekend is done. Still wishing for a clear, consistent, and believeable story.

GCPARRIS
03-21-2011, 08:00 AM
Hi there, I just read through all 12 pages of this!

I've had my Garmin 310XT for over two years now. It's been fine and I've always updated the firmware as it was made available (currently on f/w 3.2). I always keep it charged and I don't use it indoors.

I've never had any problems with it keeping time whilst off until yesterday. Now it is exhibiting same issue as you guys are reporting. I can live with it but it is quite annoying. It almost seems to take longer to aquire a satellite lock too.

Gareth.

COFFEECHUCK
03-22-2011, 04:39 AM
I starting using the foot pod about 2 months ago. This was when I noticed that my 310 was not keeping current time when it did not have satellite. However I saw that this was not consistent. Last weekend I decided to hookup my watch for charging at random points during the day to see what was happening to the time that is displayed during charging. I saw
- incorrect time(most common) ~6X
- saw it switch from correct time to incorrect time 1x
- correct time 3x (this occurred later as watch was full charged?)

It is although the Garmin has 2 times it can choose from but the program for selection has an error. Anyway since I did this (watch was fully charged) I have been seeing the correct time as soon as it comes on(no satellite reception).

FW-3.2

FAB_QASHQAI
03-29-2011, 02:56 PM
My device keeps time while off.
It still shows the correct time after days, even when switched on indoor.
BUT...
When I switch it on indoor, after some time it can't track any satellites, it asks me if I am in an indoor environment.
If I answer 'yes' it disables GPS and seems to reset the time to the one of the latest saved activity; now the time is no longer correct and you need to get outdoor and track satellites again to fix.
I didn't check this condition to see if it can be repeated on a regular basis, but it happened to me at least two or three times.
So in this case it seems more a FW issue than a HW one.

BR

COFFEECHUCK
03-30-2011, 04:09 AM
I turned on my 310 this morning. It was reading correctly 5:34 am. I allowed it to prompt for " are you indoors" , responded yes. Time was still correct. I turned it off and then put in on the charger(was at 91%). Time switched from 5:41 am to 7:59 pm. Took it off the charger

I then again turned on the 310 and the time showed 9:18 pm (approx time of last activity). Turned it off and put back on the charger time switched from 9:18 pm to 7:59 pm. .

About 10 min later(96%) I checked the 310 and display showed 5:53 am(correct time) . Turned on the 310 time was still showing correct , and went into GPS and disabled. Started activity and stopped and reset. Time still good.

At this point all I can say is that charging seems to trigger these time changes.

NORD0296
03-30-2011, 09:15 AM
Unfortunately with my device it never holds the right time charging or not. I plug into the charger and it's normally the time of the last activity. At some point later (a minute or two) it generally changes to the right time -- my assumption is the unit is powering up the gps chipset and getting a satellite lock in this time.

If I unplug/plugin charger again it will sometimes come back with the right time, but generally only if it's unplugged for a very short period of time (a few seconds -- perhaps the device is not fully powering down).

I have to say I nearly find humor in the situation except for how frustrated I am having to deal with the unknowns -- cause of the problem, if a fix is truly coming, if I return it that I'll get a good device, lack of fully consistent answers with anticipated timing of a fix.

I'll give them a month or two to release a fix and/or hopefully flush their system with affected devices before RMAing again.

STEVEKN
04-30-2011, 04:54 AM
Duplicate post to no satellite thread, please excuse as it belongs here too

I have just received after 10 days, a replacement with a serial number starting 1GM22xxxx my faulty one (not receiving satellites) was 1GM07xxxx , so I am not sure whether it is new or reconditioned.
It has the latest 3.2 software pre-loaded.

I went through all of the setups, got a good lock and went for a cycle all fine.
This morning I turned my watch on to set up the run data, to find that the time of day clock is wrong!

I turned the unit off, got a good sat lock, and the correct time.
turned off again and started indoors again, clock was wrong even after a couple of minutes.

It looks as if I have been sent one of the duff units in return.
Of course no garmin phone support over this weekend!
Have to ring on Tuesday.

Has any one else bought/ received a new "faulty" 310xt recently?

STEVEKN
05-03-2011, 03:58 PM
Eventually got through to UK support today after their Bank Holiday break.
The rep was very sorry, this should not happen. I have a new RMA,
they have arranged a courier to return my "new" faulty 310 and will be sending another.... apparently the 310s are checked before shipment ! some quality control.....

I had also contacted garmin europe by email, you may be interested by THEIR reply...



The issue with the Forerunner 310xt not keeping the date or time
correctly while powered off is a known issue. I have been told that a
software fix is underway for this issue, and it should hopefully be
resolved soon. As of now though, we are not exchanging or repairing the
device for this reason, because there will be a fix soon. This is not an
error with simply the device you exchanged out with us. Exchanging it
for another will not resolve the problem.

Until then, we recommend to acquire satellites when you power the device
on, if the date and time is incorrect. I do not have a timetable for
when this update will be released, unfortunately.

It is not that your device was sent with a known fault, but this is an
issue with the Forerunner 310xt devices in general. It will be resolved.

Please let me know if you have any further questions. Thank you and have
a great day!

Different Garmin reps can't even sing off the same song sheet!

How many firmware updates have their been since this "issue" was first spotted?

DW152
05-03-2011, 06:28 PM
How many firmware updates have their been since this "issue" was first spotted?

I raised this issue back on the old Motion Based forums, so that would have been June or July 2009. At their request, I sent my unit to them in October 2009 so that they could diagnose the problem, but I never heard back from them. I've lost track of how many firmware updates that have come out since then, but it's been at least six. At this stage, I would be surprised if the firmware gets updated any more.

NORD0296
05-05-2011, 08:40 AM
I have a new RMA,
they have arranged a courier to return my "new" faulty 310 and will be sending another....

Please post back if your next received unit is OK. I'm waiting "in limbo" still myself. I have received 2 with the time issue and don't want to keep sending it in for 1 week+ at a time to only get another bad unit back.

I'm seriously annoyed with the amazing amount of time the issue has existed and not been fixed or at least properly sorted before shipping.

PHILIPSHAMBROOK
05-05-2011, 09:48 PM
But until Garmin supply a proper fix, the 'fix' is to ensure a good satellite lock is achieved before starting.

I honestly could not tell you if any of the 4 we've had here had, or have this problem as ours are always left outside for a few minutes while we finish getting ready to go. We've always got a good lock before starting, which is something you want anyway.

And I agree, the problem should be fixed, but clearly Garmin are struggling to do so. As DW152 mentions, given that there is likely to be a new '310XT' in the very near future, I suspect there is unlikely to be a fix.

BTW
2 replacements, 1 due to the pin holder on the watch giving way, the other because it was left on a car roof and broke when it fell off as we drove away.

MCBADGER
05-06-2011, 06:44 AM
But until Garmin supply a proper fix, the 'fix' is to ensure a good satellite lock is achieved before starting....
We've always got a good lock before starting, which is something you want anyway.


Very true - the thing is, though, that getting a good lock takes much longer if the watch hasn't kept time properly, because the fast lock in the newer sirfstar chipsets depends on the stored almanac & ephemeris data for the satellites giving sensible positions, which it won't if it works out the positions for the wrong date and time. It's nearly as bad as a complete cold start every time. Since fast locking was one of the selling points of the 310XT, this is absolutely not just a cosmetic issue.

NORD0296
05-06-2011, 10:17 AM
I also agree that getting satellite lock first is a good work around, but unfortunately sometimes it can't wait.

2 Examples:
I've forgotten while driving to the gym for a spin class and ended up recording the workout on the wrong day. I couldn't get a satellite lock indoors and wasn't going to go outside just to get the time.

I didn't bring my 310xt with me for a Brick workout, instead used my edge 800. When I got home I ended up deciding to do a run, grabbed my 310xt and decided to rely on my footpod while GPS was syncing -- I had forgotten that the watch didn't have correct time of day. I ended up with a Garmin Connect workout starting on the wrong day and lasting > 24 hours on their charts (because the time jumped in the middle of the workout).

Anyway, I will continue to try to sync before working out, but still expect some action. I understand the need to replace products with newer generations, but am still a bit frustrated with the odd situation we have here -- normally if you can't fix something you screen it out. This is just mind boggling.

STEVEKN
05-06-2011, 11:10 AM
The last two messages sum up my problems.

If I do an indoor class I do not want to have to stand around outside for a "good" satellite lock ( which takes much longer because of the wrong time). before I can go back indoors.
The 310xt i have just returned would no even hold the time for the few minutes to move from the garden indoors and be restarted.

When working at one location I park my bike in a concrete interior car park.
Usually I'm not that bothered too much about a full accurate lock, so usually I just go, start my watch outside and hit start. It used to take a few hundred yards for me to get a suitable gps lock ( same location 8 or so hours later so the watch knows where to look.)

In the mornings I leave the watch on a beam in the conservatory whilst getting ready and always leave with a good lock

With the "new" watch with "issues", I do eventually get a reliable lock but up to then the clock is wrong giving me many hours for the 1 hour ride.
The location is not where I want to be standing still waiting for a sat lock which as discussed above takes much longer than it should do.

I wonder if these replacement 310xt's are ones that people have returned with the issues?
UK support certainly said it should not happen and arranged a return immediately (at their cost). It should not be too difficult for their quality control to test the watches before shipment!
Unlike the "Other" freeze problems with the earlier software which for ages garmin did not think existed, they know about this just can't be bothered to fix it.

DW152
05-06-2011, 02:02 PM
I don't think the workaround to get a satellite fix before and indoor workout makes sense. As one example -- sometimes I am at a hotel and have to run on the treadmill. Making me take the elevator down to the ground floor, go outside and stand out there while I get a satellite fix, then go back inside and back up to the gym, isn't very practical. Every other Garmin fitness unit I have (and I have several), including my replacement 310xt's after the first defective one I had, have kept time just fine while turned off.

PHILIPSHAMBROOK
05-06-2011, 05:33 PM
I don't think the workaround to get a satellite fix before and indoor workout makes sense. As one example -- sometimes I am at a hotel and have to run on the treadmill. Making me take the elevator down to the ground floor, go outside and stand out there while I get a satellite fix, then go back inside and back up to the gym, isn't very practical. Every other Garmin fitness unit I have (and I have several), including my replacement 310xt's after the first defective one I had, have kept time just fine while turned off.

Absolutely right. That is most unsatisfactory. Fortunately for us, it's never been a problem as our 310s have always picked up a signal even indoors.

STEVEKN
05-16-2011, 03:20 PM
Needless to say the replacement re-conditioned 310xt had a similar "issue": Instead of a random time at switch on I got the time when the watch was turned off!

I rang UK customer support yet again quoting the above Garmin International email and expressing my disappointment with their quality control and asking how they can justify sending out units with a known fault, for which users have been waiting for 18-24 months and several firmware updates to get fixed.

After being put on hold whilst the representative had a "chat" with those in the know. I was told that the US Garmin engineers had "recently" found a small component in the 310 causing the "issue" in some watches.
(It was a hardware issue as we believed all along.)
I was assured that all new 310xt have been updated, and am being sent a new boxed 310xt by return (again at their expense) .... we shall see...

Steve

NORD0296
05-18-2011, 08:11 AM
Needless to say the replacement re-conditioned 310xt had a similar "issue": Instead of a random time at switch on I got the time when the watch was turned off!


Both of mine with this issue have been the same -- with no workouts in memory they came up with the same time, something like March 30th 2009. I think the date is mentioned by someone else in this thread.

Once a workout has been logged (with or without the correct time in that workout) the time the watch turns on with is the ending time of the last workout.



I was assured that all new 310xt have been updated, and am being sent a new boxed 310xt by return (again at their expense) .... we shall see...


Again looking forward to the results. Thanks for being the "Guinea Pig" :) I poked their e-mail support again about 2 weeks ago with no new information. Still telling me the fix is software and coming... I haven't decided when my 'drop dead' date is to push to get the thing fixed, although if a software update is ever released and doesn't fix the problem (as we'd expect) then I'll get the ball rolling again.

Thanks for your update!

JIM_TSETSOS
05-27-2011, 01:01 AM
Both of mine with this issue have been the same -- with no workouts in memory they came up with the same time, something like March 30th 2009. I think the date is mentioned by someone else in this thread.

Once a workout has been logged (with or without the correct time in that workout) the time the watch turns on with is the ending time of the last workout.



Again looking forward to the results. Thanks for being the "Guinea Pig" :) I poked their e-mail support again about 2 weeks ago with no new information. Still telling me the fix is software and coming... I haven't decided when my 'drop dead' date is to push to get the thing fixed, although if a software update is ever released and doesn't fix the problem (as we'd expect) then I'll get the ball rolling again.

Thanks for your update!

Hi Nord,

As per my other post - I performed a soft reset (HOLD MODE + Lap for a few seconds) Since then the time is kept. I only did the reset yesterday and will switch off watch overnight and let you know how it goes. I also mentioned in my other thread I enabled the option on ANT Agent to "Automatically erase data from device after transfer" couldn't say if this has helped.

When the problem was occuring on my watch, it would reset back to 1st April 2007 10:00AM - strange date indeed, might be due to Timezone, we are a day a head of US that is maybe why others in this thread have reported 30 March (who knows)..

Jim

STEVEKN
05-27-2011, 03:36 AM
Hi all,

I have just received my 3rd replacement 310xt and it appears to be OK.

I charged it overnight, then used it on a cycle yesterday.
This morning starting it indoors the time was correct! ;)

The replacement was not newly boxed as "promised" by UK support but again a refurbished unit with a much later serial number than the others (starting1GM2334xx instead of 1GM224787 and 4750, my first 310xt was 1GM0736xx).
Are all of your faulty 310xt's in the same 1GM224xxx series?

The returned Garmin Europe Service record still had the fault code as "F30 Software," although written in the comments I did have a "replacement has been tested" Something I had asked for!. ( and told them how to perform... not exactly difficult)
You would think that their QC would pick this "issue" up before sending out to customers. ( well perhaps not.. surprise , surprise the new 610 has problems..!)

So I'm still not sure whether they have really found the fault as a "hardware component which affects some units" as customer service told me last week,( Mr Bennet in UK support) or whether they just went through a batch and found me one that worked!

I had tried all of the suggested fixed for the "not keeping time" issue which garmin are aware of, but are still sending out faulty units.
It would appear that the only way to get a fully working replacement is to keep sending the unit back, I know a pain, but I reverted back to my (now my wife's!) old 305 at their expense. (they will issue you with UPS paid labels).
On my third replacement I did get them to test the unit before dispatch.

Fingers crossed it still works tomorrow!

All the best Steve.

NORD0296
05-27-2011, 08:02 AM
Thanks for the update, I will likely try to get mine RMA'd as soon as I have a gap in races here.

My bad units were SNs
1GM193023
1GM201840

My initial device (good) was SN
1GM090242

PHILIPSHAMBROOK
06-02-2011, 10:42 PM
We've had a number of 310s replaced mostly due to our own stupidity - running into things with them, driving off with one on a car roof or just being careless and losing one. Only one has had a fault.

Just replaced a lost one. For the first time I have one losing time when switched off Immediately contacted and asked for a replacement. Will be interesting to see how long they take.

Still not a show stopper, just need to be aware that a satellite lock is needed before starting any of our indoor sessions. It is winter in the land up over - New Zealand

STEVEKN
06-05-2011, 03:45 AM
Good luck Philip, I had to persist to get one that did not have this fault. ( a garmin known "issue")

There appears to be no quality control whats so ever at garmin.
The know about the issue, for which there is an easy test, yet still send out the faulty units.

What is the serial number? Can we tie it down to a certain batch?

What did they tell you a known hardware fault? or a software glitch that will be fixed in an up coming firmware update?

Insist on a fully working model.
They arranged to have my faulty 310xts couriered at their expense for a replacement.
The ones with the time issue do take considerably longer to get a satellite fix. It is also easy to start an activity before the time has been set.

Obviously down-under you have less things in the way of the satellites getting a fix for indoor activities when in parts of London, or Chicago, where I was last autumn, can be a real pain.

Steve

PHILIPSHAMBROOK
06-05-2011, 10:19 PM
This from Garmin:

"This issue is caused by a faulty battery, which means we will need to replace the unit for you."

Satellite lock still as quick to lock, but I do check the time now before starting out.

STEVEKN
06-07-2011, 11:44 AM
As I said very poor quality control what ever the cause of the problem.

PHILIPSHAMBROOK
06-07-2011, 07:17 PM
Or just as likely to be 'acceptable' rate of defective items. Posts here tend to over- represent problems. Users without problems are unlikely to visit the forums. There are of course folk who do not know of the existence of the forums.

Replacement unit works fine - did a swap with my retailer in the end.

BILLBUNTON
06-09-2011, 06:07 PM
Or just as likely to be 'acceptable' rate of defective items. Posts here tend to over- represent problems. Users without problems are unlikely to visit the forums. There are of course folk who do not know of the existence of the forums.


My first 310XT worked fine, and I felt the same as you, based on a personal sample size of one. That personal sample size is now four, with three out of the four not keeping time. I now have to think that Garmin figures it's cheaper to turn out garbage and replace a few under warranty, and many more at $99 a pop.

NORD0296
06-10-2011, 11:20 AM
Two reasons for an update --

First, Garmin may have recovered my attitude towards their customer service, I will find out next week... I sent another probe to them earlier this week regarding this issue on my 2nd refurbished watch (and the 1st refurb too).

I received a phone call from their support rep 2 days after my e-mail offering to send me a replacement from the factory that sounds to be different from the refurb's I previously got 2 of. I will likely find out Monday if my 3rd replacement from them is fixed.

The second reason for posting... With the release of software 3.7 I decided to see if the problem was solved. After all we were waiting for a software update to fix the clock issue right? I know it wasn't listed in the changelog, but I was hopeful.

I updated my watch, sync'd to satellites, setup my user pages and turned it off... After about 5 minutes I turned it back on and quickly checked the time -- wrong again. Instead of 12:05 pm it was 7:00 pm.

PHILIPSHAMBROOK
06-10-2011, 07:12 PM
My first 310XT worked fine, and I felt the same as you, based on a personal sample size of one. That personal sample size is now four, with three out of the four not keeping time. I now have to think that Garmin figures it's cheaper to turn out garbage and replace a few under warranty, and many more at $99 a pop.

On our sample size of 5 (at least) gone through this house, only 1 defective, we'd say different. We've had to replace the others mostly through user incompetence (aka stupidity).

One did have a problem with a strap pin pulling out but that might also have been because the device was banged into a road sign hard enough that it was knocked out of the quick release and bounced on the floor. Everything else worked fine after that. Just a couple of weeks later we noticed that the strap pin was adrift

NORD0296
06-14-2011, 02:12 PM
Likely my last update on this thread...

The retail package that was sent to me from Garmin (to replace my 2nd refurbished unit with the clock problem) does not have the problem.

BEARDYBOY
09-14-2011, 06:30 AM
My experience is as follows as my 310XT has recently gone on the blink too. I got it in Feb 2011 so it's still under warranty. To cut a long story short:


The watch will not hold the current time in its memory when switched off.
The watch will not remember that it is paired with my ANT+ USB stick connected to my computer and I have to manually pair the watch every time I want to upload data to Garmin Connect.
Exercise events although saved to the memory seem to disappear.
I have performed a satellite cache reset, a soft reset and finally a hard reset but this has not resolved the issues.


I called Garmin Customer Support first thing this morning and passed on this information.

Garmin took my serial number and matched the purchase up against my registration. They also took my postcode and house number for delivery of a replacement unit.

They then provided me with an RMA & asked for the watch and nothing else to be sent back to them via recorded delivery to Southampton, UK.

The guy at the end of the phone seemed to be saying that once the watch had arrived with them they would more or less be sending me out a new replacement 310XT which would arrive within the next 10 days.

By the way I accidentally found a hidden service engineer / test menu on the watch (3.90 firmware) when I was working with it.

Basically with the watch OFF you press and hold 'Enter' and then briefly for one second press the power burtton.

This then brings up a page showing firmware version, time since last hard reset, time on the watch - mine was always close to 01:00 for some reason, Voltage (probably for battery), temperature, memory status tetst and motor status (for vibration test).

Pressing some of the other buttons will take you through a full test screen and buttons.

To get out of this menu simply hold down the Power button until it switches off.

I'm not sure if anyone else is aware of this hidden service engineer / test menu but since I came across it I thought I would share it with the Forum Members. It doesn't appear to harm the watch in any way.

PETTER75
09-14-2011, 07:04 AM
I have the same issue with my xt310. I contacted customer support and they told me to send it back. While getting organized to send it back, I updated it to 3.7 and then 3.9, with no result in terms of keeping time.
In Italy, time shown is always 2 am of april 1st, 2007 (if i remember correctly).
The weird thing is that when I charge it, it starts with 2 am, then, at the end of the charging, it shows the correct time. So it looks like the watch knows what time it is, it just forgets to show it ...