PDA

View Full Version : Garmin Express - Software for Keeping Nuvi, Zumo and Dezl (And Some Others?) Updated



GEOMONSTER
01-17-2013, 05:54 AM
Is there going to be a forum created for Garmin Express or am I blind, and there's already one?

http://software.garmin.com/en-US/express.html

I downloaded the Mac version of Express this morning and ran it with my Montana 650 connected. Looks interesting and useful, but it seems to have some issues. It saw the Montana and offered a Lifetime Map Update so I let that start. I then went to the Extras tab where it seemed to think that all the vehicles and voices were not compatible with the Montana, when I know at least many of them are compatible, because they're already on my Montana.

Is there any way to communicate with the developers? There's nothing I could find in the software or the Garmin Support site which tells me how.

Mike

GEOMONSTER
01-22-2013, 06:14 AM
Hello? Is there anyone home? :eek:

I find it a little hard to believe that nobody knows anything about Express.

SUSSAMB
01-22-2013, 06:16 AM
Quite a few of us 'know about' Garmin Express but whether any of the Garmin staff involved are monitoring this forum I don't know ... but expect not.

GEOMONSTER
01-22-2013, 06:26 AM
Quite a few of us 'know about' Garmin Express but whether any of the Garmin staff involved are monitoring this forum I don't know ... but expect not.

So does Express work for you? It doesn't for me. When I plug my Montana in, it offers a map update, gets partway through (38 tiles first attempt, 75 the second time I tried) then invariably stops, though the program is still running.

SUSSAMB
01-22-2013, 07:00 AM
It's worked so far for my 1490, 1310 and Etrex 20. I even downloaded the current map to a 'dummy GPS' I created on a memory stick. All went well and to me it seems a far better program than the Lifetime Updater which I believe it's meant to replace, as well as doing the tasks currently done by Webupdater. On top of which it will also do things like backup/restore that many of us have learnt to do manually but Garmin Express now automates for those who wish to use a 'one stop shop'.

Caveat to all of that is I run it on a PC, not a mac :)

GEOMONSTER
01-22-2013, 07:19 AM
It's worked so far for my 1490, 1310 and Etrex 20. I even downloaded the current map to a 'dummy GPS' I created on a memory stick. All went well and to me it seems a far better program than the Lifetime Updater which I believe it's meant to replace, as well as doing the tasks currently done by Webupdater. On top of which it will also do things like backup/restore that many of us have learnt to do manually but Garmin Express now automates for those who wish to use a 'one stop shop'.

Caveat to all of that is I run it on a PC, not a mac :)

Ok, full disclosure - I'm on a Mac. :)

I'm glad to hear it works for you on several different units. I agree, it does look like a useful program so I look forward to when it becomes more reliable.

GEOMONSTER
01-22-2013, 07:39 AM
Tried again just now and got the following:

https://lh5.googleusercontent.com/-i3wtEgLauLs/UP6WMc6plaI/AAAAAAABTxk/Mf3Lo9uPyS4/s959/Garmin%2520Services%25202013-01-22_0836.jpg

SUSSAMB
01-22-2013, 07:48 AM
Check that your firewall and/or virus checker (not sure they're needed on a mac?) and/or parental controls etc aren't blocking the connection

GEOMONSTER
01-22-2013, 07:54 AM
Check that your firewall and/or virus checker (not sure they're needed on a mac?) and/or parental controls etc aren't blocking the connection

I'll try it on my PC.

DANHAM
01-22-2013, 08:31 AM
Garmin's servers have been slow, so don't change any OS X settings just yet. It works OK on my iMac (10.8.2) but reports my nuvi 760 needs a map update (it doesn't). I haven't tried a map update but it recognizes my zumo 660 and shows appropriate updates. I'm leery of trusting the completeness of its backup function.

-dan

GEOMONSTER
01-22-2013, 06:24 PM
Garmin's servers have been slow, so don't change any OS X settings just yet. It works OK on my iMac (10.8.2) but reports my nuvi 760 needs a map update (it doesn't). I haven't tried a map update but it recognizes my zumo 660 and shows appropriate updates. I'm leery of trusting the completeness of its backup function.

-dan

Express did run on my PC/Netbook but it was slow. No need to connect to the Garmin servers though since the PC version didn't think I needed a map upgrade, unlike the Mac version. I'm sure this will eventually work properly but for now, I think I'll stick with Web Updater.

SUSSAMB
01-23-2013, 01:11 AM
Well you can certainly stick with Webupdater, but that won't tell you when a map upgrade is available :)

GEOMONSTER
01-23-2013, 05:01 AM
Well you can certainly stick with Webupdater, but that won't tell you when a map upgrade is available :)

The Lifetime Map Updater tells me that.

SUSSAMB
01-23-2013, 07:13 AM
Lifetime updater has proved to be rather flakey though, so I suspect in due course Garmin will drop it and Webupdater in favour of Express

DANHAM
01-24-2013, 07:20 AM
Express did run on my PC/Netbook but it was slow. No need to connect to the Garmin servers though since the PC version didn't think I needed a map upgrade, unlike the Mac version. I'm sure this will eventually work properly but for now, I think I'll stick with Web Updater.

GE has to connect with Garmin servers in order to compare what's on your GPS with the latest versions, so if that connection isn't working, neither will GE.

-dan

GEOMONSTER
01-24-2013, 02:38 PM
GE has to connect with Garmin servers in order to compare what's on your GPS with the latest versions, so if that connection isn't working, neither will GE.

-dan

What I meant was that it didn't need to download anything of any size from the Garmin servers. It likely still had to connect to compare versions but that seemed to be successful.

GHILARZA999A
02-02-2013, 01:40 PM
Got GE working on our second PC in our house, but not my Vaio. Keep getting a message "An unexpected error has occurred...contact Garmin Support".
I uninstalled, rebooted and reinstalled the GE app, (as a Mr. Sussamb, kindly suggested on http://forums.gpsreview.net) Didn't work, so I put in a service request to Garmin.
Also did a repair on Microsoft.net Framework 4, and that didnt solve it, either.

I appreciate any other suggestions, besides waiting for Garmin Support.
thanks

GEOMONSTER
02-02-2013, 03:34 PM
I appreciate any other suggestions, besides waiting for Garmin Support.

Perhaps a firewall issue?

GHILARZA999A
02-02-2013, 06:30 PM
Perhaps a firewall issue?

very odd:
On my other computer, where Garmin Express works, there is no listing for Express in the Vista Firewall exceptions list,
but there is a listing in the firewall settings-exceptions list on the Vaio computer where Garmin Express doesn't work.

I turned off the firewall, the GE application still doesn't work

GEOMONSTER
02-02-2013, 06:47 PM
very odd:
On my other computer, where Garmin Express works, there is no listing for Express in the Vista Firewall exceptions list,
but there is a listing in the firewall settings-exceptions list on the Vaio computer where Garmin Express doesn't work.

I turned off the firewall, the GE application still doesn't work

You don't happen to have a Norton or Symantec firewall, do you?

GHILARZA999A
02-02-2013, 08:54 PM
You don't happen to have a Norton or Symantec firewall, do you?
Thanks for your interest.
No I did though at one time, and I did run the Norton Removal Tool on it.

GHILARZA999A
02-06-2013, 08:39 AM
:confused:

VE6HBA@TELUS.NET
02-06-2013, 04:48 PM
Tried again just now and got the following:

https://lh5.googleusercontent.com/-i3wtEgLauLs/UP6WMc6plaI/AAAAAAABTxk/Mf3Lo9uPyS4/s959/Garmin%2520Services%25202013-01-22_0836.jpg

I have the same problem on my Mac. Called Garmin they could not help. Works fine on my Windows PC. VE6HBA

ASHLEYJUK
02-17-2013, 06:02 AM
Garmin's servers have been slow, so don't change any OS X settings just yet. It works OK on my iMac (10.8.2) but reports my nuvi 760 needs a map update (it doesn't). I haven't tried a map update but it recognizes my zumo 660 and shows appropriate updates. I'm leery of trusting the completeness of its backup function.

-dan
Just bought a nuvi 2475LT and part of the deal was one free update to the installed maps. The website tells me that my maps are two versions old - 2013.10 latest are 2013.30 - but Garmin Express tells me that they are up to date!

So far all attempts to update the maps have failed so I don't have a lot of faith in Garmin at the moment.

SUSSAMB
02-17-2013, 06:31 AM
Log into myGarmin, select myMaps and download from there ... note though that a new map update is due any day now, to 2013.40, so you may want to wait although note that you don't just get one free update, but any update in the first 90 days so you could update to 2013.30 now and 2013.40 later :)

ASHLEYJUK
02-17-2013, 10:49 AM
Log into myGarmin, select myMaps and download from there ... note though that a new map update is due any day now, to 2013.40, so you may want to wait although note that you don't just get one free update, but any update in the first 90 days so you could update to 2013.30 now and 2013.40 later :)
Thanks but I've been down that route.
10854
When I click on Download it takes me to the download Garmin Express page -
10855
Which tells me that my device is up to date and does not offer to download anything. What I need is a link to the map file(s) so that I can download them directly.

GEOMONSTER
02-17-2013, 02:52 PM
There was an update to Express for Mac (2.1.1) and PC (2.1.6) in the last few days. Hopefully it'll work better than before.

GEOMONSTER
02-17-2013, 02:55 PM
Which tells me that my device is up to date and does not offer to download anything. What I need is a link to the map file(s) so that I can download them directly.

It's possible that the map update has been downloaded to your computer, but not applied. This happened to me in the update to 2013.30.

Garmin fixed it this way for me: A Garmin employee called me on the phone and took control of my Mac computer through a remote application, navigated to the place where the download had been saved, and clicked on the file to apply it.

Here's a screen shot of where the file was on my computer. (Never mind the arrow at the top left - that's just obliterating the computer name.)

https://lh5.googleusercontent.com/-v8IbObvUE3U/UNZV06y_bUI/AAAAAAABTTs/xMmzQzm5X70/s1024/Map%2520Update%2520Location.jpg

ASHLEYJUK
02-18-2013, 01:11 AM
It's possible that the map update has been downloaded to your computer, but not applied. This happened to me in the update to 2013.30.

Garmin fixed it this way for me: A Garmin employee called me on the phone and took control of my Mac computer through a remote application, navigated to the place where the download had been saved, and clicked on the file to apply it.

Thanks GEOMONSTER,

I read elsewhere that the file may well have been downloaded but not applied. But I have thoroughly checked and there is no sign of it on the disk.

I have emailed Garmin support about the problem - will wait for their reply.

LIMEYDE
03-04-2013, 01:54 PM
I to have trouble with Express, it is so slow on my XP desktop, have tried it on my Laptop with Win 7 a little better. does any know how to read the directory in Garmin C550 I need to know how to read what
map I have installed, Also is there any way to download maps from Garmin the old way??? Thanks Guy's Limeyde..................

BILLSONE
03-09-2013, 09:09 AM
I recently had trouble with my new Zumo 660 LM. I had to return it and they sent me a new one still in the box. When I logged on and registered it it deleted all the old software on my computer and reloaded everything. The unit I bought in December, actually a Xmas present, and registered it, it loaded Garmin Lifetime Map Updater. With it I was allowed to update both my computer and my Zumo. On the replacement unit, it loaded Garmin Express.

Are they comparable softwares, with Express just the new Garmin standard?

What about my pc. I do not see an option in Express for loading updated maps to either or both like the Lifetime Updater had?

SUSSAMB
03-09-2013, 09:14 AM
See this thread https://forums.garmin.com/showthread.php?35092-New-Garmin-Express-no-option-to-load-map-to-computer

For the mac GarminMapUpdater ( http://download.garmin.com/lmu/GarminMapUpdater.dmg)

BILLSONE
03-09-2013, 11:58 AM
Sorry, I forgot to say this was on a pc not a mac.

STUARTMW
03-09-2013, 12:05 PM
In that case

http://download.garmin.com/lmu/GarminMapUpdater.exe

SUSSAMB
03-09-2013, 12:07 PM
Sorry, I forgot to say this was on a pc not a mac.

Confused me as you posted in the mac forum :) which is why I posted the mac link but the thread I pointed you at gave the PC link

LOTUSGUY2007
03-16-2013, 06:09 PM
I used the new Garmin Express to update my nuvi360 to the 2013.40 maps. It worked, but it brought my PC to its knees. I have a PC running Windows XP and the old updater worked fine. GE took all night to download the file. I also find that the display that GE puts on my desktop is very pixelated and I have my monitor set to HD resolution (1920x1080) I have never seen this in any other program. One step forward - two steps back.

BHARVEY
05-25-2013, 11:14 AM
where does express save the backup file? Is it in the cloud maintained by Garmin? Is there a way to save it on my Mac?

thanks

M.MOHR@VODAFONE.CO.NZ
12-30-2013, 02:21 PM
Part of the server connectivity problem is that Garmin offers only one server at one location. Those of use who are used to Facebook, Google+, etc. know that you need more than one server in more than one location globally. WAKE UP Garmin!!!

ALTERNEREUS
01-02-2014, 05:28 AM
Does anyone know of a direct link to report problems with Garmin Express? GE works just fine for me but every couple of days or so I get a pop-up window on my PC from GE advising that there is a problem with the European Map version 2013.4
The problem was centred around a fault in the Dutch part of the maps which routed users the wrong way down a one-way street and had been reported just about everywhere. Garmin quickly released an updated version of the map so this pop-up advisory is really old hat now and I don't even have that version of the maps on my PC anymore.
If Garmin believe the advisory is still worthwhile, well that's just fine, but I think they should provide a way for users to turn off permanently the advisory once read so that it doesn't keep rearing it's ugly head every other day or so.

SUSSAMB
01-02-2014, 05:32 AM
I'm not getting that. Are you running the latest version of Express? 2.3.18 I believe.

Are you sure the maps aren't still on your PC? Run JaVaWa's GMTK from here to make sure http://www.javawa.nl/gmtk_en.html

ALTERNEREUS
01-03-2014, 03:56 AM
Hi Sussamb - Yes, I am running the latest version of GE although the same pop-up appeared in the previous version also. I have run javawa and it only shows that European NT maps 2014.3 is installed along with a TOPO map that I have. There is no mention of the version 2013.4 maps and neither can I locate anything of that nature on my PC. For info, I also ran CCleaner to get rid of any superfluous files on my PC. Attached is a screengrab of the warning pop-up that I refer to. This pop-up appears uninvited from time to time - say every 3-4 days and also whenever I open GR. The orange asterisk is also an indication of this advisory which also opens the critical warning when clicked upon.

SUSSAMB
01-03-2014, 04:11 AM
Not sure what else to suggest :confused:

Maybe someone else will have a bright idea,