PDA

View Full Version : ANOTHER corrupt workout!



IRON_DAVE
10-04-2009, 07:43 PM
So this is the third major workout that I can't download because the file is corrupted. (Yes, it's in the BadFit directory; and yes, I am running the most recent firmware.)

19 miles of running, a key workout, and I can't download any of the data.

At this point, as much as I like the product, I can't recommend it to any serious athletes until these issues are resolved.

GBMOD11
10-05-2009, 10:12 AM
Sorry to hear that you continue to have troubles with your 310XT workouts. Please review this thread (https://forums.garmin.com/showthread.php?t=431)to ensure that you are up to speed on the issue.

Ultimately you may need to email Garmin Support (http://www.garmin.com/garmin/cms/home/support/supportcontact)to see if they can repair the file.

Also, write down any data you fear losing because you can manually insert it into Garmin Connect (http://connect.garmin.com/)from the Calendar page.

gbmod11

CSTUEMER
10-05-2009, 02:24 PM
Ultimately you may need to email Garmin Support (http://www.garmin.com/garmin/cms/home/support/supportcontact)to see if they can repair the file.



Do you really expect any support from your colleagues?

I opened already a ticket about this issue and send them the file from the badfitfiles directory.
The ticket was resolved with following statement:
" We will check the file. If and when a solution - for this still to be verified bug- will be provided is not known yet."

This was two weeks ago - I don't expect anymore solution here...

IRON_DAVE
10-06-2009, 10:57 AM
I will give credit where it is due --

I did email Garmin support shortly after my initial post. (It was in the evening.) I was impressed to have an email response that night from support, asking for a copy of the bad file that they could investigate.

I do still hope, for the sake of all the other athletes using this product, that the technical team is able to identify the root cause and resolve it. I cannot see any other feature that should have a higher priority resolving a bug that corrupts user data.

CSTUEMER
10-16-2009, 10:17 AM
I will give credit where it is due --

I did email Garmin support shortly after my initial post. (It was in the evening.) I was impressed to have an email response that night from support, asking for a copy of the bad file that they could investigate.

I do still hope, for the sake of all the other athletes using this product, that the technical team is able to identify the root cause and resolve it. I cannot see any other feature that should have a higher priority resolving a bug that corrupts user data.

And - did you get support from garmin?

IRON_DAVE
10-16-2009, 03:33 PM
Yes, I did. Within a few days, there were able to recover the details of the corrupt file. They did not comment whether they were any further towards identifying a root cause or a permanent resolution; however, I did not press them for details about that.