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wont sync

Former Member
Former Member
My vivofit will not sync . i tried in uninstall the garmin connect an reinstall it now it wants me to pair it to my phone again and now it won't do that.. Any suggestions?it was working for a week now it just won't sync not even to my tablet..
  • Are you pairing to Connect like you're supposed to and not to the phone itself? What kind of phone?
  • Former Member
    0 Former Member over 10 years ago
    Won't sync at all

    I've had my Vivofit 2 for 3 weeks now and have only been able to sync twice in all that time. I am not trying to sync with a phone or tablet, but just with my HP Elitebook laptop with the ANT. I press the button on the device and hold it until it says "sync" then let it go. It blinks for less than a minute, then goes back to displaying my steps today. When I check the Garmin Connect website, it shows no steps today, yesterday, or most of Saturday (when I last sync'd successfully about 9:30 am). The pair looks good both from my laptop and the Garmin Connect website; I have refreshed the website many times. The two times I sync'd successfully, I did nothing different. Do these devices just sync randomly?

    I have not tried uninstalling and reinstalling or re-pairing; is that the only solution? The FAQ says "most people will sync once a day". Well, not if they have to uninstall and reinstall, they won't!
  • Former Member
    0 Former Member over 10 years ago
    Returning to Amazon

    Luckily I'm still within the window of time to return this piece of junk. Back to Amazon it goes.