FR15 Activities (steps) for one day not showing

RE: FR15 Activities (steps) for one day not showing

Former Member — Thu, 26 Feb 2015 13:08:05 GMT

https://forums.garmin.com/showthread.php?212800-Firmware-Version-2-50-is-Now-Available!
New firmware update, from notes, sounds like it may address the issue.

Got firmware update, sync fixed on Forerunner 15, no more lost data from prior day's sync until midnight. Nice to have full functionality back.

RE: FR15 Activities (steps) for one day not showing

Former Member — Thu, 26 Feb 2015 03:51:18 GMT

https://forums.garmin.com/showthread.php?212800-Firmware-Version-2-50-is-Now-Available!
New firmware update, from notes, sounds like it may address the issue.

RE: FR15 Activities (steps) for one day not showing

Former Member — Mon, 16 Feb 2015 06:57:43 GMT

Following in case yall find a solution. Unless I sync daily just before bed it does not count my steps for the whole day. If I syn early in the daily it only takes the first sync, if I wait until after midnight it shows no steps for the day before. Frustrating!

RE: FR15 Activities (steps) for one day not showing

Former Member — Tue, 10 Feb 2015 13:07:37 GMT

The data is gone although with significant knowledge you may be able to recover the activity data by undeleting the files and manually uploading them. The watch will have the last 7 days in it's history but you can't upload that to Garmin Connect.

I deleted all .FIT files in Garmin\Activity and Garmin\Monitor folders when the watch was connected to a computer. Reset the watch (hold the power(/light) button for 15 seconds) - turn it back on. If just comes on you didn't do it long enough try again - you need it to look for GPS to set time when you turmn it on. It has been functioning correctly since then, but I believe the problem is software error in the watch and is likely to happen again quite possibly at the beginning of March. Upload your data just before midnight on the 28th and then record a short activity on the 1st of March and see if that uploads if it does it again you can at least avoid losing too much history.

Thanks! I only have one activity to manually record which isn't a big deal (except for my training that has obviously sucked, but that's not the Garmin's fault!!).

I'm really irritated about the steps, though, as there's no way to manually fix that except to maybe hack and mimic the files...

+1. Based on my conversation with their Help Desk, their Technical Support/Development Team have already been made aware of this high-priority issue and yet they just kept mum about it. Was told that they're currently working on it and will be addressed in the next software update. When will that be, they refused to drop a date.

In hindsight, I should've been more diligent about skirting that update. I was on Version 2.20 up until January 31 and things are fine on my end. But when I sync'ed on February 7 which included the software update to 2.40 my Step Activity from Feb. 1st is missing in GC except for the data during the Sync date (i.e. 02/07). However those data that are not in GC are still in the History of my FR15, though it's going to be overwritten by a new one once 7 days have passed.

I also opened a ticket. Maybe if people keep complaining it will make it higher priority.

RE: FR15 Activities (steps) for one day not showing

Former Member — Mon, 09 Feb 2015 20:26:52 GMT

Just now called Garmin, they created a ticket for me, stated they would contact me if further information needed or when they have a resolution. If/when I hear from them, I will post here if I don't see anyone beating me to it.

Tom

+1. Based on my conversation with their Help Desk, their Technical Support/Development Team have already been made aware of this high-priority issue and yet they just kept mum about it. Was told that they're currently working on it and will be addressed in the next software update. When will that be, they refused to drop a date.

In hindsight, I should've been more diligent about skirting that update. I was on Version 2.20 up until January 31 and things are fine on my end. But when I sync'ed on February 7 which included the software update to 2.40 my Step Activity from Feb. 1st is missing in GC except for the data during the Sync date (i.e. 02/07). However those data that are not in GC are still in the History of my FR15, though it's going to be overwritten by a new one once 7 days have passed.

RE: FR15 Activities (steps) for one day not showing

Former Member — Mon, 09 Feb 2015 18:51:40 GMT

This is very disappointing to me too.

Nothing since Feb 1 has updated correctly including steps and activities. Even including yesterday I did not sync at all, and when I synced just now it only synced 2K of the 15K steps I took.

From what I am reading, if I want to fix it, I basically have to reset the watch and lose everything right?Therefore, I have basically have lost all history from February. I can ''re-create'' the activities but there is no way to fix the steps. And, no guarantee that it won't happen again.

Makes me want to sell mine and buy a Surge. Meh.

The data is gone although with significant knowledge you may be able to recover the activity data by undeleting the files and manually uploading them. The watch will have the last 7 days in it's history but you can't upload that to Garmin Connect.

I deleted all .FIT files in Garmin\Activity and Garmin\Monitor folders when the watch was connected to a computer. Reset the watch (hold the power(/light) button for 15 seconds) - turn it back on. If just comes on you didn't do it long enough try again - you need it to look for GPS to set time when you turmn it on. It has been functioning correctly since then, but I believe the problem is software error in the watch and is likely to happen again quite possibly at the beginning of March. Upload your data just before midnight on the 28th and then record a short activity on the 1st of March and see if that uploads if it does it again you can at least avoid losing too much history.

RE: FR15 Activities (steps) for one day not showing

Former Member — Mon, 09 Feb 2015 16:16:20 GMT

Just now called Garmin, they created a ticket for me, stated they would contact me if further information needed or when they have a resolution. If/when I hear from them, I will post here if I don't see anyone beating me to it.

Tom

RE: FR15 Activities (steps) for one day not showing

Former Member — Sun, 08 Feb 2015 17:28:04 GMT

This is very disappointing to me too.

Nothing since Feb 1 has updated correctly including steps and activities. Even including yesterday I did not sync at all, and when I synced just now it only synced 2K of the 15K steps I took.

From what I am reading, if I want to fix it, I basically have to reset the watch and lose everything right?Therefore, I have basically have lost all history from February. I can ''re-create'' the activities but there is no way to fix the steps. And, no guarantee that it won't happen again.

Makes me want to sell mine and buy a Surge. Meh.

RE: FR15 Activities (steps) for one day not showing

Former Member — Sun, 08 Feb 2015 10:58:45 GMT

Following deleteing my old .fit files from both the activity and monitor folder followed by a soft reset I can confirm that my end of day steps count has uploaded correctly today. Similar to last month a .fit file was created at midnight (and 2 others at 0200 and 0207 - no idea why that happened as I was not syncing or doing anything particularly active).

So for now it is working.

RE: FR15 Activities (steps) for one day not showing

Former Member — Sat, 07 Feb 2015 03:41:54 GMT

When is this going to be addressed by Garmin? I have logged the issue two times with Garmin Support with no response. I am missing steps from some days and Weds and Thurs have completely disappeared! Just been back to Rebel Sport to return my FR15 and they refused.... Garmin or Rebel wont Help but this product does not work #wantafitbit

RE: FR15 Activities (steps) for one day not showing

Former Member — Sat, 07 Feb 2015 02:39:20 GMT

Fixed mine but early february data lost

Reconnected at midnight after power down.

The device has a deleted file in the monitor folder that was created at 4 seconds after midnight but deleted at 01:46 - the time I plugged it into the PC. Data from previous day is lost since the last sync on the previous day (or al together if you haven't synced yesterday). It's not possible to use the recovered file to update yesterdays data after Garmin Express has connected to the internet.

Sadly can't try it until midnight tomorrow as you can't set the watch time or control the data that is on the Garmin Server. This would be much easier to test if there was a local (i.e. on my PC) database and software and the ability to set the time on the watch.

I did speak with garmin support yesterday - they suggested the master reset Reference ID: 3981203 if you are looking Garmin. This would remove everything from the watch including your records so instead I went for an intermediate option ...

I have deleted all .FIT files in Activity and Monitor folders. Reset the watch (hold the power(/light) button for 15 seconds) - turn it back on. If just comes on you didn't do it long enough try again - you need it to look for GPS to set time when you turmn it on. I have then tested it by recording a minute activity twice and a few steps and reconnected it several times to the computer. My watch is now creating and keeping .FIT files in both activity and monitor folders. There was a moment where the step data on line was messed up but that has righted its self after a few minutes. The step data back to the start of the month is gone forever.

I suspect the midnight file will appear in Monitor folder tonight if I move a bit and don't sync close to midnight ... I will have to wait and see.

If someone else cares to try this it will probably work for you but as I am effectively black box testing your results may vary. The master RESET I was sent would probably work too but clear more history from the watch and your settings, may be Garmin sync would put it back I have no idea.

Garmin still need to find the bug and fix it as this will no doubt return at some point as it seems they all went wrong at the end of January after which you recorded no activities at all (the file is created and delted) and step data is only recorded on-line if you update before the end of day and any subsequent steps on that day are "lost" too unless you sync again. Each time you sync a new file is created and the previous is deleted so that there was only ever 1 file in February in the Monitor folder.

The daily step data was kept on the watch but not uploaded - it would be nice if Garmin allowed us to correct the on line data for the incorrect data recorded by their buggy software.

Resetting the watch everytime the bug shows up is not a solution

RE: FR15 Activities (steps) for one day not showing

Former Member — Fri, 06 Feb 2015 21:27:11 GMT

...

11/01/2015 21:33 2,999 51BL3300.FIT
11/01/2015 23:58 702 51BN5840.FIT
13/01/2015 00:00 2,428 51D00000.FIT

...

Notably there is one file each day at 00:00

Missed that no synce 12/01/2015 00:00 - possibly prevented by late evening sync, almost certainly still connected to the computer so the watch is possibly in the wrong mode, perhaps others turn the watch off at night, sleep tacking? (don't know how to do that) or perhaps you put it on charge - these might change the behaviour. I'm usually up and about to way past midnight.

It looks like it is down to the month change unless someone else is seeing something else.

RE: FR15 Activities (steps) for one day not showing

Former Member — Fri, 06 Feb 2015 19:59:26 GMT

51T00725.FIT 1/29/2015 12:00AM is the latest

Before the 1/29/2015 12:00AM date I have 88 .FIT files spanning back to 12/20/2014. For my FR15 I updated it to version 2.40 right when I got it. I have a total of 19 .FIT files that have @12:00AM/00:00 creation times.

Whoops didn't spot the 12:00AM - these are my files:

Directory of K:\GARMIN\MONITOR

03/01/2015 13:59 <DIR> .
03/01/2015 13:59 <DIR> ..
03/01/2015 13:59 229 513D5953.FIT
04/01/2015 00:00 1,489 51400000.FIT
04/01/2015 03:45 1,028 51434530.FIT
05/01/2015 00:00 2,003 51500000.FIT
05/01/2015 03:18 824 51531855.FIT
05/01/2015 03:23 345 51532315.FIT
05/01/2015 04:15 424 51541530.FIT
05/01/2015 18:40 1,733 515I4025.FIT
06/01/2015 00:00 994 51600000.FIT
06/01/2015 00:53 608 51605325.FIT
06/01/2015 01:45 339 51614543.FIT
06/01/2015 01:54 368 51615405.FIT
06/01/2015 09:04 465 51690430.FIT
07/01/2015 00:00 1,941 51700000.FIT
08/01/2015 00:00 2,825 51800000.FIT
09/01/2015 00:00 2,800 51900000.FIT
10/01/2015 00:00 2,332 51A00000.FIT
10/01/2015 01:17 543 51A11740.FIT
10/01/2015 01:29 339 51A12945.FIT
11/01/2015 00:00 734 51B00000.FIT
11/01/2015 21:33 2,999 51BL3300.FIT
11/01/2015 23:58 702 51BN5840.FIT
13/01/2015 00:00 2,428 51D00000.FIT
14/01/2015 00:00 2,455 51E00000.FIT
14/01/2015 02:59 752 51E25925.FIT
15/01/2015 00:00 2,550 51F00000.FIT
16/01/2015 00:00 2,094 51G00000.FIT
17/01/2015 00:00 2,336 51H00000.FIT
17/01/2015 01:19 626 51H11915.FIT
17/01/2015 02:45 339 51H24524.FIT
18/01/2015 00:00 2,661 51I00000.FIT
18/01/2015 21:45 2,274 51IL4525.FIT
19/01/2015 00:00 492 51J00000.FIT
20/01/2015 00:00 2,466 51K00000.FIT
21/01/2015 00:00 2,628 51L00000.FIT
21/01/2015 02:44 924 51L24445.FIT
22/01/2015 00:00 1,940 51M00000.FIT
22/01/2015 03:36 886 51M33610.FIT
22/01/2015 18:43 1,997 51MI4350.FIT
23/01/2015 00:00 845 51N00000.FIT
23/01/2015 00:58 338 51N05820.FIT
24/01/2015 00:00 2,528 51O00000.FIT
25/01/2015 00:00 2,618 51P00000.FIT
26/01/2015 00:00 2,042 51Q00000.FIT
26/01/2015 02:08 574 51Q20810.FIT
27/01/2015 00:00 2,009 51R00000.FIT
28/01/2015 00:00 2,764 51S00000.FIT
29/01/2015 00:00 2,030 51T00000.FIT
30/01/2015 00:00 2,905 51U00000.FIT
31/01/2015 00:00 2,101 51V00000.FIT
06/02/2015 19:15 905 526J1535.FIT
51 File(s) 77,571 bytes
2 Dir(s) 308,736 bytes free

Notably there is one file each day at 00:00 - yours seem to skip some days and you even appear to have two one day. Perhaps someone from Garmin could confirm (or deny) that there should be a file for each day at midnight for each day where there has been some activity. Creating a file at midnight would seem logical - although you might adjust that timing if you had sleep tracking activated.

What is consistent is that there is only one file in February and it is dated at the time of the last sync. (There is also the previous file (now deleted) from the last time I synced today visible using file recovery software on my PC)

I have done 1 activity in February the full file was created but then deleted before it was uploaded ( I know it was created as I have subsequently found and uploaded it using file recovery software).

Does anyone have activity files from February?

RE: FR15 Activities (steps) for one day not showing

Former Member — Fri, 06 Feb 2015 18:56:19 GMT

Haven't heard back from Garmin Support through email yet so I called in again today. Good news is they're still looking into it and haven't closed out/resolved my ticket. I also made them aware of this forum thread for additional info that may help them. If I don't hear back from email I'll call them back again early/mid next week to check for updates.

RE: FR15 Activities (steps) for one day not showing

Former Member — Fri, 06 Feb 2015 18:44:43 GMT

I am pretty certain looking at my folder that there should be a .fit file at midnight every night. Looking at your .jpg files you don't have any and each time you sync in February you lose the previous file - this will be less of an issue if the upload to Garmin connect works.

Could you check when the last file was created with a timestamp of 00:00 and how many files existed before that one.

51T00725.FIT 1/29/2015 12:00AM is the latest

Before the 1/29/2015 12:00AM date I have 88 .FIT files spanning back to 12/20/2014. For my FR15 I updated it to version 2.40 right when I got it. I have a total of 19 .FIT files that have @12:00AM/00:00 creation times.

RE: FR15 Activities (steps) for one day not showing

Former Member — Fri, 06 Feb 2015 18:23:04 GMT

So since I got my FR15 in December it's created at least 1 .FIT file for each day under the Monitor Folder.

I am pretty certain looking at my folder that there should be a .fit file at midnight every night. Looking at your .jpg files you don't have any and each time you sync in February you lose the previous file - this will be less of an issue if the upload to Garmin connect works.

Could you check when the last file was created with a timestamp of 00:00 and how many files existed before that one.

RE: FR15 Activities (steps) for one day not showing

Former Member — Fri, 06 Feb 2015 18:10:49 GMT

So since I got my FR15 in December it's created at least 1 .FIT file for each day under the Monitor Folder. Since 1/31 there's only 1 FIT file for February. pic here shows 2/5/2015 9:52PM.

After I synced this morning, it created a new .FIT file for 2/6/2015 9:59PM BUT it deleted the one from 2/5/2015 9:52PM!!!

So it looks like what's happening is if you don't sync before the day is over, if a new .FIT file is created for the new day, the previous days will be lost... The FR15 still has the steps recorded in the history but if Garmin Express/Connect relies on the individual .FIT files then it's not going to be able to get that information

RE: FR15 Activities (steps) for one day not showing

Former Member — Fri, 06 Feb 2015 17:06:23 GMT

Mine has not worked since Feb 1 either, also Garmin 15. I have some steps but they are not right. My sleep map also only shows from midnight - wake time, regardless of what I put as my sleep time.

If you synchronise the watch a .fit file is created at that time hence your steps for the day are the number upto the time at which you synchronised on the day concerned. Steps between then and midnight are not recorded as there is no .fit file saved at midnight.

I have not been monitoring my sleep so I have no idea whether that is related or not.

RE: FR15 Activities (steps) for one day not showing

Former Member — Fri, 06 Feb 2015 15:15:17 GMT

Mine has not worked since Feb 1 either, also Garmin 15. I have some steps but they are not right. My sleep map also only shows from midnight - wake time, regardless of what I put as my sleep time.

I think there may be a bug somewhere?

RE: FR15 Activities (steps) for one day not showing

Former Member — Fri, 06 Feb 2015 13:34:09 GMT

Pretty certain I'v found the problem....

The watch records a ".fit" file everyday at mignight (one each day at 00:00) in the folder Garmin->Monitor

Since 1st February it has created none. At this point there are 50 .fit files in the folder - this might be significant rather than the date as the watch obviously has some code to prevent the storage filling up.

Perhaps everyone experiencing the problem could connect their watch and see if this is the same problem on all these FR15's (I'm using v2.4 of the software) and report here.

I have also checked using file recovery software and there is no evidence of the files ever being created.

As a work around the watch will create a file if you sync so you can record your steps if you sync late evening every day!

I'm going to reset the watch, check tonight and report back.

RE: FR15 Activities (steps) for one day not showing

Raining_PTL — Fri, 06 Feb 2015 08:01:17 GMT

I think I figured out what happens with my FR15. On Wednesday I went for a late run and I came back after 12 o'clock so when I synced it was already Thursday, my Wednesday steps were lost. Yesterday I synced around 18:00 and I got 8700 steps, and I synced again this morning. My watch history shows 9400 steps but my garmin.connect was not updated with the extra steps I had from 18:00 till 24:00. After noticing this I compared the steps history with garmin.connect and there were differences for all days exept couple of them that I had synced just before I went to bed.

I will log a support ticket, but until then I will make sure that I sync just before I finish my day.

RE: FR15 Activities (steps) for one day not showing

Raining_PTL — Thu, 05 Feb 2015 10:15:58 GMT

I have the same problem with Wednesday's steps. FR15 (my training workout sync fine though).

RE: FR15 Activities (steps) for one day not showing

Former Member — Thu, 05 Feb 2015 09:36:34 GMT

@JAMESBEEBY, yeah it happened to me AGAIN too. I didn't get credit for Wednesday's (yesterday) steps now...
None of my steps got counted for Wednesday. I don't know if it has something to do with my schedule lately. I go to work out at like 11PM and it crosses over into 12:30-1am the next day when I'm done. Only thing I can think of maybe confusing the device and not creating a new .FIT file for the new date. When phone support did the remote session with me the other day they looked at my .FIT files under the activity folder and modified/creation dates, escalated to software support, no resolution. I still haven't heard anything back over email (phone support confirmed that was still open and would get back to me). When I have time I'll try to call again, but this is FRUSTRATING. Not getting credit for 2 days worth of steps...

RE: FR15 Activities (steps) for one day not showing

jamesbeeby — Wed, 04 Feb 2015 12:37:42 GMT

Same thing has happened again for yesterday and Monday. yesterdays shows zero steps and Monday shows less than half of what I completed.

RE: FR15 Activities (steps) for one day not showing

Former Member — Tue, 03 Feb 2015 21:54:29 GMT

Link other topic: https://forums.garmin.com/showthread.php?199859-Connect-does-not-update-yesterdays-data