Birth date in User Settings can't be set nor changed

RE: Birth date in User Settings can't be set nor changed

James Gutierrez — Mon, 16 Mar 2026 11:54:14 GMT

I need to correct my birthdate it should be August 1 1994

RE: Birth date in User Settings can't be set nor changed

voidjava — Mon, 09 Mar 2026 16:55:10 GMT

i just see that my birth date is 1964 and not 1986. Cant fix it and i cant understand how it set as this. I have descent g1 and edge 540 devices

RE: Birth date in User Settings can't be set nor changed

a1234.garmin — Thu, 19 Feb 2026 14:01:59 GMT

That's exactly what we're talking about. By the way, there's an article on the support website support.garmin.com/.../ that explicitly states that changing your date of birth and region of use is not possible. And all those pop-up banners in the app or on the website that say, "Hey, contact support," are nothing more than a sham at the moment. No one can do anything.

P.S. Meanwhile, the number of cases where a user's date suddenly changes randomly is only growing. What a mess.

RE: Birth date in User Settings can't be set nor changed

Hierro007 — Tue, 17 Feb 2026 21:39:23 GMT

I have called that number multiple times and there is no option provided to make any changes to my profile. Additionally when I do press a random option to try and speak with a person my wait time is between 20 to 30 minutes. I'm sure you can't do anything about this personally yet wanted you to know that getting a date of birth change through you all is arduous and dysfunctional at best.

RE: Birth date in User Settings can't be set nor changed

a1234.garmin — Wed, 11 Feb 2026 10:36:44 GMT

I have at least two examples where users have completely different birthdays (for example, women aged 30 years, which of course didn't go unnoticed, since the fitness age widget is on the home screen). And it wouldn't be a big deal if this happened before a certain date; it just happens and continues to happen now.

RE: Birth date in User Settings can't be set nor changed

dbtiley — Sun, 08 Feb 2026 19:34:22 GMT

Not sure why they disconnected the ability to correct personal information such as birthday. It is super annoying as mine is wrong , but only by a week, so not a big deal for metrics.

RE: Birth date in User Settings can't be set nor changed

8234394 — Mon, 26 Jan 2026 16:43:28 GMT

Had the same problem, but was able to change it on the watch.

RE: Birth date in User Settings can't be set nor changed

a1234.garmin — Sun, 25 Jan 2026 10:51:26 GMT

So sweet. On garmin.com, my birth date is now off by one day compared to the Connect app. I don't even know how to apply your standard excuses like "data migration between servers" or "syncing issues" to this one. It's just wrong.

RE: Birth date in User Settings can't be set nor changed

6626229 — Sat, 24 Jan 2026 20:35:10 GMT

Well it’s been longer than 24 hours and I am still unable to change my own birthdate to reflect the right age. This is insane, what a stupid thing to happen to so many just to lose the high regard and respect we have for Garmin. I have multiple Garmin electronics and if this is an example of future decisions impacting your loyal and hopefully new customer base my money will go to those that support their business and customers better.

RE: Birth date in User Settings can't be set nor changed

Corr — Wed, 21 Jan 2026 10:24:34 GMT

Alarmed by this thread, I checked my personal details and saw that Garmin had changed my date of birth to a different date without asking me or obtaining my consent (account profile on the website, not in the Android app).
Does Garmin have the legal right to do this?
I can no longer change the date back to the correct one myself.

Update: Answer Support:
This did happen because of a programming error in the app. We apologise for this. It will be resolved as soon as possible.
It is probably due to an update last week, when our “child” accounts went live and from that moment on, the date could no longer be changed.
From that moment on, the date of birth could no longer be changed and something went wrong with that transition.
From what I have heard, this should be fixed within 24 hours.

RE: Birth date in User Settings can't be set nor changed

laskekilde — Wed, 21 Jan 2026 07:08:24 GMT

I have same issue. I get a request to fill in my date of birth and it is set in a random date and year - and I can’t even fill nor change it with my accurate date of birth. That means I can’t even access my Garmin connect app and see my data. This is extremely frustrating and unsatisfying. I need you to fix that bug immediately- because at the moment I feel my watch is completely useless if I can’t even access my data on the app nor on browser!

RE: Birth date in User Settings can't be set nor changed

4832008 — Tue, 20 Jan 2026 10:35:34 GMT

Hi,
have the same problem.

RE: Birth date in User Settings can't be set nor changed

9299332 — Tue, 20 Jan 2026 07:44:25 GMT

Hello, can you please provide an email where I can send a request for my birthday to be set in my account ?

Hello Garmin Support Team, I am unable to change my date of birth in my Garmin Connect account. The date of birth field cannot be edited or the changes do not save, both in the Garmin Connect mobile app and the web version. I have tried: Garmin Connect mob

3561248 — Tue, 20 Jan 2026 06:58:14 GMT

RE: Birth date in User Settings can't be set nor changed

4832008 — Tue, 20 Jan 2026 06:41:17 GMT

Hi,

How to make the changes?

RE: Birth date in User Settings can't be set nor changed

8217860 — Sun, 18 Jan 2026 20:44:25 GMT

I have the same problem. How this could be fixed?

RE: Birth date in User Settings can't be set nor changed

8514591 — Sun, 18 Jan 2026 17:41:16 GMT

Hi, same problem to create an account on a Fenix 8. Year of birth 1945, is my dad too old for Garmin?

RE: Birth date in User Settings can't be set nor changed

3607106 — Sat, 17 Jan 2026 20:58:18 GMT

Are you serious I can’t edit my own information? Wtf?

RE: Birth date in User Settings can't be set nor changed

Garmin - CF — Sat, 17 Jan 2026 17:02:12 GMT

Hi, there! On January 13th, 2026 you can no longer edit the birthday and/or the country of residence. If you need assistance we need the owner of the Connect account to reach out to us to make a change.

If you need help please reply in this thread, but if your wife needs her account changed please have her contact our support team to make the edit. Our phone number for North America is 1-800-800-1020. The office is opened Monday through Friday, between 7am - 7pm Central Time.

RE: Birth date in User Settings can't be set nor changed

7637586 — Sat, 17 Jan 2026 15:23:50 GMT

I had the same issue and was able to update the settings here connect.garmin.com/.../userSettings. Just make sure you're logged into the correct account as your device.

RE: Birth date in User Settings can't be set nor changed

4770692 — Sat, 17 Jan 2026 13:39:11 GMT

I’m facing the same issue with my new vivosmart 5

RE: Birth date in User Settings can't be set nor changed

1307654 — Sat, 17 Jan 2026 10:55:53 GMT

Hi , Interesting. I just bought a Fenix 8 for my Iphone and have the same issue. I can change on Garmin Connect and hit save. When you go back to check its lost birthday and date. This makes my data very unaccurate. Kind of a important bug Garmin , any fix planned.

I also noticed that I set my weight in KG, however the watch is showing pounds ? Kind of fundemental issues you would think that would be addressed. I tried on the Garmin website, however i didnt find an option for age or birthday.

Any help will be appreciated. I will try and log a support call with Garmin.