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Connect IQ Store can't communicate with servers

Former Member over 8 years ago

I purchased a Tactix Bravo and setup the app on my iPhone 6 running iOS 10. I've tried for days to download watch faces and have never had any luck. Any time I find a face and hit DOWNLOAD I get a red error message box saying:

"Sorry, the app wasn’t sent to your device because we’re having trouble communicating with our servers. Please try again later."

Any help would be greatly appreciated.

Thank you

0 Former Member over 8 years ago

Is the forum monitored by Garmin customer service? I assumed they'd respond to issues for their customers via their forums.

0 jim_m_58 over 8 years ago

while Garmin occasionally comments here (typically wide spread issues), it's best to contact Garmin support by phone or email for things like you are seeing.

0 fallingrock over 8 years ago

Before contacting support, make sure there isn't a known problem by checking the Garmin Connect status page: https://connect.garmin.com/en-US/status

0 Former Member over 8 years ago

Thanks, I looked and it's not a current problem. I've tried several times a day for a week to download watch faces from the app with no luck.

I'll give them a call tomorrow.

0 Former Member over 8 years ago

Same issue

I'm experiencing the same issue. I'm curious to what you found out?

0 Former Member over 8 years ago

Thanks, I looked and it's not a current problem. I've tried several times a day for a week to download watch faces from the app with no luck.

I'll give them a call tomorrow.

Hello, may I know have you fix this problem ? I having this issue when I wish to download the watch face to FFR 235.

0 Former Member over 8 years ago

Same Problem Sorry, the app wasn’t sent to your device

Any solutions yet? Sorry, the app wasn’t sent to your device

0 marcossaad_ over 6 years ago

I’m having the same problem!
how did you guys solve it?

tks

0 marcossaad_ over 6 years ago

Hi Guys,

Case solved with the very help of Kamau. Thank you very much.
In summary, back a long time when Garmin stopped asking the "user name" in a exchange by the "email" in order to log in I somehow ended up with two accounts that apparently were the cause of the fault. I say apparently because the problem only started last week and this login process change has occurred a long time ago.
Anyway the merge of those two accounts and the reset of the password has got the job done.

My best regards,

0 Former Member over 4 years ago

I have the same issue with my Fenix5
I can't install, update nor parameter watchfaces, but I have no issue with datafields and widgets that are OK!