syncing mfp to Garmin vivosmart

RE: syncing mfp to Garmin vivosmart

Former Member — Mon, 05 Jan 2015 15:54:15 GMT

I bought this Garmin vivofit with high hopes however it never syncs correctly or it never syncs at all. I am upgrading to the vivo smar if it does not work it has become nothing what a disappointment and an expensive piece of rubber around my wrist I wanted to like it more than anything however it's just not working out and I am NOT getting any support. please please please can you at least update me on what my issues are tell me there's a patch coming or it all goes back.

RE: syncing mfp to Garmin vivosmart

Former Member — Mon, 05 Jan 2015 15:02:32 GMT

Note there is currently an issue between Garmin Connect and mfp that is being worked on. This on the mfp site:

We are doing our best to work with Garmin to try to get all issues resolved as quickly as possible. In light of the holidays, the fix is taking a bit longer than we anticipated. We will post updates to the issue via the following link: https://myfitnesspal.desk.com/customer/portal/articles/1804316-not-seeing-garmin-exercise-adjustment-since-12-18-updated-12-23-

I checked the link. It says there is a fix. However MFP still does not sync with my Garmin Connect with any information at all. None of my calories or workout information. I did go into settings on both apps and it should sync. Please help. Thanks

RE: syncing mfp to Garmin vivosmart

SUSSAMB — Tue, 30 Dec 2014 16:22:24 GMT

Note there is currently an issue between Garmin Connect and mfp that is being worked on. This on the mfp site:

We are doing our best to work with Garmin to try to get all issues resolved as quickly as possible. In light of the holidays, the fix is taking a bit longer than we anticipated. We will post updates to the issue via the following link: https://myfitnesspal.desk.com/customer/portal/articles/1804316-not-seeing-garmin-exercise-adjustment-since-12-18-updated-12-23-

RE: syncing mfp to Garmin vivosmart

Former Member — Tue, 30 Dec 2014 15:20:54 GMT

Are you referring to the button that takes you to mfp? That doesn't connect them. At least it doesn't for me, and I don't see another button.

I bought this because I thought it was supposed to sync with mfp. I feel like I was ripped off.

Sorry I wasnt more detailed in my original reply. You need to logon to Garmin Connect on the web, and go to the calories in/out widget. In the top right corner there is a gear icon. click on that, and it will take you to another panel where you can connect your Garmin account to your MFP account.

RE: syncing mfp to Garmin vivosmart

Former Member — Tue, 30 Dec 2014 14:33:10 GMT

There are reports of ongoing problems, however I think the question is how to connect? the link from MFP to garmin seems to be dead. I found in another thread that the only apparent way to connect Garmin Connect and MFP is via the Calories In/Out widget. In there is a button to connect the two accounts together. Beyond that, I dont think the sync is automatic, unless that is the part that is broken.

Are you referring to the button that takes you to mfp? That doesn't connect them. At least it doesn't for me, and I don't see another button.

I bought this because I thought it was supposed to sync with mfp. I feel like I was ripped off.

RE: syncing mfp to Garmin vivosmart

Former Member — Mon, 29 Dec 2014 15:58:56 GMT

There are reports of ongoing problems, however I think the question is how to connect? the link from MFP to garmin seems to be dead. I found in another thread that the only apparent way to connect Garmin Connect and MFP is via the Calories In/Out widget. In there is a button to connect the two accounts together. Beyond that, I dont think the sync is automatic, unless that is the part that is broken.

RE: syncing mfp to Garmin vivosmart

Former Member — Mon, 29 Dec 2014 14:33:47 GMT

I started using this device Nov.21
The day I started i had the same issue . I wasted hours trying to figure out what I was doing wrong. The problem is not you. It is between Garmin and MFP. It did clear up and worked great after A couple days. But the problem is back and has been for about 4 days now. I am hoping it is because all the app support folks are on holiday and they will fix this soon. You raised a great question about why does Garmin pair with an app they do not have a relationship with?
Garmin if you read this I like your device when it works with the MFP but I am considering trading it in for the fit bit if every month this continues. I bought my device from REI i can return it anytime for any reason.
As a suggestion maybe the Garmin help team should send automatic notices when the system goes down so we know you are working on it.

RE: syncing mfp to Garmin vivosmart

Former Member — Mon, 29 Dec 2014 14:14:45 GMT

same issue here. even tried syncing but logging directly into mfp from computer and syncing.. still no luck.

RE: syncing mfp to Garmin vivosmart

Former Member — Mon, 29 Dec 2014 13:15:26 GMT

I am having the same issue on an iPhone device. It has the option to connect in mfp but that brings me to the Garmin website and nothing happens from there... I am sure I am missing a step?