Earthmate Android - Recent Threads

Earth, mate message screen sometimes comes up white

1569061 — Sun, 02 Nov 2025 23:47:55 GMT

I have a Delorm in reach SE. I’ve got a Samsung S9 with the Earth Mate App

I am finding that when I’ve got absolutely no cell service and I bring up the Earth made app and go to messages. The screen is completely white. If I’ve got one bar of cell service, the message screen tends to come up this just recently started happening

I have Unpaired and repaired the device my Bluetooth on my phone and on the unreached device is both enabled. It shows connected on the in reached device. I just don’t know what other troubleshooting to do. I can still send messages through the end reach, but it is much easier to do it through the app

RE: Earth, mate message screen sometimes comes up white

8601333 — Wed, 01 Apr 2026 17:06:49 GMT

I’ve seen a few posts about the Earthmate Android app acting up, like the message screen sometimes going white — it seems like this isn’t the only weird behavior people are reporting with the app on Android devices, and a lot of threads here show other odd issues too, like sync problems or missing features after updates.
When apps don’t behave consistently it’s really frustrating, especially if you’re relying on them in the field. I’ve noticed that performance and stability can make a huge difference across different types of mobile apps even with streaming or entertainment apps and sometimes lighter, more optimized options like Anilab APP feel smoother and less glitchy than heavier ones. Just something to keep in mind if you’re juggling multiple app on your device

RE: Earth, mate message screen sometimes comes up white

Brock Heyman — Fri, 30 Jan 2026 19:02:53 GMT

When there’s no cell signal, the EarthMate app can have syncing issues that sometimes lead to a white screen. A few things you can try:

Make sure Bluetooth is connected, then force close the app and open it again.
Clear the app cache in your phone settings. This often fixes white screen problems.
Check that both the EarthMate app and your phone’s OS are fully up to date, since version issues can cause glitches.
If the problem continues, uninstall and reinstall the app. A fresh install usually clears things up.

These steps usually bring the app back to normal.

RE: Cannot Unlock Maps 42374_gc.img

Garmin - KS — Tue, 20 Jan 2026 20:28:59 GMT

Please try the suggestions outlined in this FAQ, and let us know if this issue persists: "Cannot Authenticate Maps" Error Message on a Compatible Garmin Watch

Cannot Unlock Maps 42374_gc.img

8534910 — Sat, 17 Jan 2026 09:01:18 GMT

On my Fenix 8 I get the message : Cannot Unlock Maps 42374_gc.img

Whatcan I do ?

Earthmate app next button unresponsive

7067402 — Sun, 17 Aug 2025 11:50:41 GMT

Installed Eartmate on my android phone to manage my garmin inreach mini. Cannot get past the eula screen even though I granted all permissions. Have restated numerous times. All devices have bluetooth on but the next button on the Eartmate app is unresponsive - greyed out.

Earthmate app next button unresponsive

7067402 — Sun, 17 Aug 2025 11:50:09 GMT

offline maps to ext SD

skyeye — Sun, 04 May 2025 13:50:24 GMT

I have tried on Android phones with android11 , android9, android10. But so far I was not able to store the downloaded offline maps to the ext storage (sd card)

is there any trick to do this?

RE: offline maps to ext SD

Garmin-Chris — Tue, 13 May 2025 19:25:22 GMT

This is the forum for the Android version of Earthmate. Please post your question in the Garmin Explore Android forum.

RE: offline maps to ext SD

skyeye — Tue, 13 May 2025 18:39:30 GMT

in fact, I am looking for way to store downloaded maps on the xt SD card on an android phone, but using the explore app, as this is the one which will work with the messenger app

It seems there is no way, or at least I could not find it, to direct the offline maps to the sd card

If yes, pls let mek know

RE: offline maps to ext SD

Garmin-Chris — Tue, 13 May 2025 16:51:37 GMT

See the section on Configuring App Storage in Downloading and Managing Maps With the Earthmate App

RE: Earthmate Waypoint Names

7825637 — Tue, 14 Jan 2025 17:45:54 GMT

Yes I played around and figured I out. So happy I can see more than just an icon by clicking twice. First click ads the blue location marker, second click shows the details.

Thanks!

Earthmate Waypoint Names

7825637 — Sat, 11 Jan 2025 17:19:29 GMT

Is there a way to see the waypoint names on Earthmate? I see them on the inreach, but not on Earthmate.

RE: Earthmate Waypoint Names

Garmin-Chris — Tue, 14 Jan 2025 16:17:56 GMT

The only way to see the waypoint name in Earthmate is to tap on the waypoint icon on the map.

RE: inReach Sync error: 'Object reference not set to an instance of an object'

Garmin-Chris — Fri, 13 Dec 2024 15:46:22 GMT

I will be closing this thread as we do not have a category for inReach Explorer+ devices. Please contact Product Support directly for assistance with your device or visit our Support Center. Support will be able to assist in troubleshooting the issue or escalating it for a possible fix. 

inReach Sync error: 'Object reference not set to an instance of an object'

Glaz1965 — Fri, 13 Dec 2024 10:08:02 GMT

Hi there, I'm trying to sync my Garmin inReach Explorer+ using inReach Sync on my Windows laptop (Windows 11) and I get the following error message...

"Error syncing waypoints for user [my ID number?] Object reference not set to an instance of an object".

I have tried using a couple of different compatible USB cables, and a couple of different laptops, with the cable plugged directly into a USB port rather than a USB hub, and the error is persisting.

Please advise how I can fix this problem.

Thanks

Steve G.

New Earthmate Version!

Garmin-Leslie — Wed, 18 Sep 2024 15:24:15 GMT

The Earthmate application has been updated to offer more flexibility for users.

New Earthmate features:

Abilitiy to activate and manage your subscription through the app
More Account and Sync options like adjusting your MapShare settings

New 2024 inReach Consumer Subscription Plan Changes

Garmin-Leslie — Wed, 18 Sep 2024 15:01:13 GMT

Garmin is simplifying the inReach personal service plans, and we have eliminated the Safety, Recreation, and Expedition plans (both Annual Contract and Freedom versions). Our new consumer plans are all month-to-month and only require a 30-day commitment. These new plans also provide higher monthly message allotments for a minimal difference in cost compared to our previous plans.

For more information on these changes please see - Frequently Asked Questions on September 2024 inReach Consumer Subscription Plan Changes.

RE: Map update and latest map

Garmin-Leslie — Mon, 13 Nov 2023 16:21:50 GMT

ushills Hello, When managing maps if updates are available it will show map update available Downloading and Managing Maps With the Earthmate App. You can see that as a Note in the article as well. Some of the mapping will show the dates if you go to the help section of the device but not all of them do. I am not sure there is a set update or that it would update frequently for this app.

Map update and latest map

ushills — Mon, 06 Nov 2023 09:42:38 GMT

Using Earthmate in the UK with an InReach mini.

Is there an option to update the topo map, does the app do it automatically, or do you have to remove the map and re-add it to update?

Also, what it the date of the latest map and is there a set update frequency?

Sync problem earthmate and inreach explorer+

2615833 — Tue, 17 Oct 2023 15:54:09 GMT

Hi, I recently purchased an inreach explorer+. I installed earthmap on my android phone and subscribed to inreach service plan. Now I want to sync that to my device to upload a map and send a test message, but it won't sync. It keeps giving an error message that it is unable to sync. I just spend a total of 400 dollar and I can't even start using this device. Hoping someone can help me out.

RE: Sync problem earthmate and inreach explorer+

Garmin-Leslie — Fri, 20 Oct 2023 15:27:38 GMT

Hello 2615833 It sounds like you may not be paired correctly. I would recommend uninstalling the app from your phone and then reinstalling it and pairing it again. Pairing an inReach SE+ or Explorer+ With a Phone or Tablet. Once you have done that if you are still having issues please try syncing with the inreach sync desktop app as well Updating inReach Firmware and Syncing Account Changes with inReach Sync. Please let me know if you have any further issues.

RE: How the do I get this NOAA elimination announcement off my Earthmate screen?

6299414 — Mon, 16 Oct 2023 18:26:45 GMT

I have latest update. I can Dismiss but it reappears every time I start Earthmate. Isn't one notice enough?

How the do I get this NOAA elimination announcement off my Earthmate screen?

7046512 — Sat, 17 Sep 2022 17:11:29 GMT

I cannot see half the span of my maps now. It has a "Dismiss" button, but it does not seem to work. This is doubly annoying as I NEVER use the weather portion of the app, and so does not apply to my usage. I need these maps in 3 days to go into the back country, so this issue is rather pressing...or back to printing hard copy maps...

I am using Android on a Samsung S5 (yes...an S5, but works for me otherwise). If I delete and reinstall Earhtmate:

a) I believe the NOAA announcement will just return...

b) I have a SERIOUS amount of maps loaded, and do not want to risk losing them or the new Earthmate failing

to recognize them.

Any help is much appreciate.

RE: How the do I get this NOAA elimination announcement off my Earthmate screen?

Garmin-Leslie — Mon, 16 Oct 2023 13:24:48 GMT

We're sorry to hear you've been unable to Dismiss the NOAA / Navionics banner in the Earthmate app.

We've released fixes for this issue on both Android and iOS platforms which should allow the Dismiss option to work as intended.

When you have a moment, please install the latest version of the Earthmate on your mobile device via the Play or Apple Store - Updating the Earthmate Application