Connect IQ Store iOS - Recent Threads

Repeated loss of sync after Garmin Connect updates – considering leaving Garmin platform

7828857 — Fri, 27 Feb 2026 14:38:08 GMT

I am writing to report a serious and recurring service issue affecting my Garmin Fenix 8 and iPhone.

Device: Garmin Fenix 8
Phone: iPhone 16
iOS version: 26.3
Garmin Connect version: 5.22.1

For the second time within a month, a Garmin Connect update has broken synchronization between my watch and iPhone. After the latest update (5.22.1), the watch no longer syncs with Garmin Connect, despite appearing connected in iPhone Bluetooth.

The same situation already occurred about one month ago after a previous Garmin Connect update, and I had to completely remove and re-pair the device to restore functionality. Now it has happened again.

This is extremely frustrating. A premium device like the Fenix 8 becomes practically unusable if it cannot reliably sync with the official app, and repeated disruptions caused by software updates are not acceptable. I depend on this ecosystem for training and health tracking, and losing connectivity multiple times due to updates seriously undermines trust in the platform.

RE: Repeated loss of sync after Garmin Connect updates – considering leaving Garmin platform

7242735 — Fri, 10 Apr 2026 23:24:22 GMT

RE: Edge 1000 not supported

trux — Wed, 25 Mar 2026 14:53:03 GMT

... this page of the CIQ web store does list the apps compatible with Edge Explore 1000:

Connect IQ Store | Watch Faces and Apps | Garmin

Edge 1000 not supported

Krakus_ — Sat, 14 Mar 2026 21:30:53 GMT

ConnectIQ on iOS won't allow me to connect to my Edge 1000 to install or update apps, even though the Edge is listed in my Connect app on the same iPhone. The web-based app store is no longer available, so it seems that I cannot load any apps now. Can someone please confirm whether the Edge 1000 is supported? And if not, why not? It's an older device but also a flagship.

RE: Edge 1000 not supported

trux — Wed, 25 Mar 2026 14:50:28 GMT

Unfortunately, only the Support can help adding Edge 1000 back to the compatibility list on the Connect IQ app, but as a workaround, if you know which CIQ app you want to install, you can still access it online with a direct link to the app. Although the browsing of the web store was disabled, you can still use a site-specific search like for example this one (or enter the name of the CIQ app): site:apps.garmin.com "Edge® Explore 1000" - Google Search

The installation directly from the web store was disabled too, but you can contact the author of the app, and ask them to send you the app for sideloading directly on your Edge.

RE: Edge 1000 not supported

9312454 — Tue, 24 Mar 2026 19:43:04 GMT

I'm also asking Garmin to allow the devices to work with the CIQ software as it a few months ago. I contacted support and spent 30 minutes on a calll - no fault of the awesome rep. after a 20 min chat that should have been clear from the top that it was incompatible. oh well!

RE: Edge 1000 not supported

9312454 — Tue, 24 Mar 2026 19:38:24 GMT

I'm ticked off that Garmin bricked our Edge 1000 devices from getting new data fields in CIQ. The technical limitation is of course arbitrary and controlled by the business folks at corporate. Neither the site nor the app are clear that my device is bricked in this bizarre way. Because they're ashamed of it? Spending half an hour on a call, after a 20 minute chat and several uploads to be told the device you knew about almost an hour ago is incompatible, something's very broken at Garmin to act in such a hostile way. it's enough to make me switch to another brand when I decide to upgrade. There are choices now and Garmin made that choice for me. I'm open to reconsider at anytime, but not going to be treated like this.

RE: Edge 1000 not supported

trux — Sun, 15 Mar 2026 02:30:46 GMT

In that case I recommend contacting the Support, and asking them to add the device back on the CIQ compatibility list

RE: Edge 1000 not supported

Krakus_ — Sun, 15 Mar 2026 02:15:40 GMT

That’s not true at all. That chart is incorrect. I’ve been using the Edge 1000 for many years and have used a number of different apps and data fields installed from the web-based ConnectIQ, which was just recently removed by Garmin.

RE: Edge 1000 not supported

trux — Sun, 15 Mar 2026 02:07:28 GMT

Edge 1000 does not have any capability to run CIQ apps, hence the incompatibility with the Connect IQ app. Not all Garmin devices can use custom CIQ apps.

Garmin | Product Compare

Epix Pro (Gen 2) Analog Watch Face on Fenix 8

7350043 — Fri, 13 Mar 2026 20:34:04 GMT

I really like the Epix Pro (Gen 2) Analog watch face as pictured below. Is it possible to download this watch face to display on my Fenix 8? I've seen some Epix 2 watch faces in the Connect IQ store, but the one I'm specifically looking for is the "Epix Pro Gen 2 Analog" face:

Spotify - child can’t install

4377510 — Fri, 13 Mar 2026 05:37:49 GMT

My 13 year old child has a Spotify premium account and a child account through Garmin. Garmin IQ won’t let him install Spotify on his watch because he is on a child account. The permission required by the app is Send/Receive information to/from the internet, which I have already granted. Just wondering why this lockout is in place for child accounts?

Anyone over 13 on Spotify is no longer considered a child and the social media restrictions from the Australian government don’t apply to Spotify, so I don’t understand why Garmin would be stopping 13 to 16 year old teenagers from listening to music on their paid Spotify accounts.

Anyone else having the same frustration?

Any solutions?

Spotify - child can’t install

4377510 — Fri, 13 Mar 2026 05:37:04 GMT

Anyone else having the same frustration?

Any solutions?

RE: Not getting apps on Garmin Oregon 750T

JaVaWa — Sat, 28 Feb 2026 20:22:16 GMT

My Oregon 700 is paired with the Connect App, but it isn't shown in the Connect IQ app. So it is impossible to install new apps/data fields.

Removed the pairing and paired it again with Connect, uninstalled/reinstalled Connect and Connect IQ apps. Still not mentioned in Connect IQ.

Not getting apps on Garmin Oregon 750T

5982322 — Thu, 08 Jan 2026 15:52:21 GMT

I am trying to get some apps on our garmin Oregon 750T. All the things we have tried won't work. It keeps sending us from one app to another. We want to get the connetc IQ app on the Garmin and we want to get the Wikiloc app on the garmin.... Pleas help/

GarminIQ Face-It - font colour only changes minutes, nothing else

Shaka — Wed, 25 Feb 2026 10:16:02 GMT

When creating watch faces using Face It, if I want to change the font colour, only the minutes and month change. I can't select any other fields to change their colour as well.

RE: Forerunner 245 dropping connection with iPhone

Garmin - CF — Sat, 21 Feb 2026 19:17:33 GMT

There are a few things that can impact the connectivity with your phone:

If you are still using/own your old phone, I would recommend removing the watch from the Bluetooth settings to make sure it is not trying to re-connect there.
Check your Focus Mode setting on your phone to make sure the scheduling is not the cause. if you are unsure how to find this after you open Settings then scroll down and locate the setting called Focus. This icon should be purple with a moon.
If battery saver is enabled on the watch. This would change the watch face to a dark screen with just the time. Once it is out of this mode then it will re-connect like normal. To find this you would go into the watch settings > Power Manager > Battery Saver.

I would recommend if you are still having issues to uninstall/reinstall the Connect app and double-check that the device is not behind on software.

Forerunner 245 dropping connection with iPhone

4186119 — Fri, 20 Feb 2026 19:32:04 GMT

I have a Forerunner245 Music, it's 3 years old and I've had no problems with it until now. I got a new iPhone 17Pro and have had problems ever since.

The watch connects with ease and I get notifications for a short period of time but it then drops bluetooth connection. If I go inot bluetooth settings on the phone it won't re-connect, I have to manually delete it in the app adn then re-connect it. The phone is within close proximity almost all the time.

Is there a setting in my phone that I need to change? Has anyone lese experienced this and resolved it?

Thanks

Compatibility Request: Tactidex for Fenix 8 Pro (AMOLED)47 mm

1467795 — Tue, 17 Feb 2026 04:29:12 GMT

Hi everyone,

I am a user of the new Garmin Fenix 8 Pro 47 mm and I noticed that Tactidex is currently unavailable for this model in the Connect IQ Store.

This app is essential for my field operations, especially for generating 9-Liner, CASEVAC, and SITREP reports directly from the wrist.

Is there an update planned soon to support the Fenix 8 Pro's screen resolution and hardware?

Thank you for your hard work on this great tool!

RE: Compatibility Request: Tactidex for Fenix 8 Pro (AMOLED)47 mm

trux — Tue, 17 Feb 2026 21:05:19 GMT

[quote userid="2255518" url="~/apps-software/mobile-apps-web/f/connect-iq-store-ios/431373/compatibility-request-tactidex-for-fenix-8-pro-amoled-47-mm"]Is there an update planned soon to support the Fenix 8 Pro's screen resolution and hardware?[/quote]

Only the author can tell you, so I recommend to contact the developer of that 3rd party app.

Trying to create a course on generally straight roads but the route planner adds random additions and makes it significantly longer rather than the simple route I’m trying to get it create

3718631 — Thu, 12 Feb 2026 21:49:41 GMT

I am trying to map simple routes out on the course creator manually but it just seems to add the wrong places, making the route extremely complicated and unrealistic, and simply not what I asked it to do. Makes it extremely difficult to plan long runs. The only way to make it slightly workable is to create mile markers every 50m which I simply can’t do for a 20 mile run

Daily step count doesn't match the stats count

8083757 — Wed, 21 Jan 2026 04:17:28 GMT

Hi, my daily step count on my watch says 10,004 and yet in the stats it says 5,087. The time on the watch is set to Auto, I've reset the app and the watch and the entries are still incompatible. I see there LOTS of complaints about this already, but no solutions. Can you help?

RE: Daily step count doesn't match the stats count

3663755 — Thu, 12 Feb 2026 12:00:10 GMT

I had same problem. Called Garmin, they told me to restart watch. I did that, no problems since. That was 10 days ago and I walk as an activity every day.

RE: no sync with strava and wrong heartrate !

ilenyon — Wed, 11 Feb 2026 20:00:05 GMT

I have been using this Watch for 2 years and before that was using a fenix5s. Never any problem like that so it seems to be a change in sensor management or firmware…

no sync with strava and wrong heartrate !

ilenyon — Wed, 11 Feb 2026 18:11:19 GMT

Hello !

My epix2 synchronized this evening with connect ios, but no sync with strava, and has been recording very high (but totally wrong) heartrates for 3 days...

I know at least one person with the same problem, but different watch... So is there something wrong with garmin connect ? and with a new sensor firmware?