Connect IQ Store Android - Recent Threads

RE: Device shows up in connect but wont show up in connect IQ

Bigatchoum — Thu, 08 Oct 2026 09:44:21 GMT

Hi,

Thanks for the heads up ! I reinstalled the CIQ app to test if my issue is solved.

Feedback from an Oregon 700 owner: the device now shows in the paired devices list, but as not connected.

At the same time: my paired watch shows as connected in CIQ. And my watch and the Oregon 700 show as connected in the Garmin Connect app.

So nice to see that the Oregon is now showing up in CIQ, but it seems that the app can’t connect to it yet.

Crossing fingers!

Device shows up in connect but wont show up in connect IQ

8741961 — Wed, 11 Feb 2026 21:10:46 GMT

Just bought a Oregon 700. It syncs perfectly with the Garmin Connect app, but wont show up in the connect IQ app.

I just dont know what to do anymore, I cant install a single app because you cant install it trough Germin Express anymore.

I allready did the following, hopefully you lot can help me:

1. Everything is up to date, that apps and the devices

2. I rebooted both devices

3. I deleted the 2 garmin apps and re-installed them

4. I added the device, but sadly the same outcome

Thanks for any comment in advance!

RE: Device shows up in connect but wont show up in connect IQ

Wolfindal — Wed, 07 Oct 2026 18:38:59 GMT

Might not be related but today I got new version of CIQ and it resolved my problem (basically the same kind problem) with edge 1030. Now CIQ finds it.

Developer response to user reviews

F3b Software (Brian) — Tue, 06 Oct 2026 13:15:22 GMT

Bug: In the IQ Store Application, the developer replies to reviews are not shown in the IQ Store application. The replies are shown on the website. Critical user information is lost due to review replies are not shown for the users,

fix: please add the developer review responses in the IQ Store application.

[mention:c8be25162607463e8681d548b24be621:e9ed411860ed4f2ba0265705b8793d05]

what features would you like to see in connect IQ store android

nasirseobd — Tue, 06 Oct 2026 10:22:18 GMT

hi everyone !

what improvements would make the connect IQ store android app easier and more useful for you ?

i'd be interested to hear your experiences and suggestions

[Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

LostEchoes — Wed, 30 Sep 2026 08:40:07 GMT

Hi all.

I have a Fenix 6 Solar, FW 28.02, bought in Greece (May 16, 2023). My phone is a Samsung Galaxy A55 (Android 16).

Lately I've been trying to get into Connect IQ and buy some watchfaces via the new Garmin payment system (where you pay within the IQ store via Garmin Pay).

I cannot proceed with the payment, as I'm getting a message saying: Please update your device To install this app, you must update your Fenix 6 Solar.

Here is a screenshot: https://imgur.com/a/VVNqTF4

However, my Fenix 6 is updated with the latest FW 28.02.

I don't have any pending update to install and I checked this by connecting it to a PC via Garmin Express as well via the watch itself.

All apps, etc are updated on the watch. I have tried several things to fix this with no result.

On the watch, went to Settings > System > Software Update. Nothing there waiting to download or update.

Checked again for any new updates. Nothing.

Cleared the Connect IQ app's cache. On Android: Settings > Apps > Connect IQ > Storage > Clear cache, it did not work. Then Cleared data, then logged back in. No result.

Removed the watch in Garmin Connect and paired it again. No result.

Deleted both the Connect and Connect IQ apps and installed them again after I restarted my Android phone. No result.

In the end I reset my watch to factory defaults, I uninstalled Garmin Connect and Connect IQ, I paired and set up my watch as new, without restoring any backup and the issue is weirdly not fixed ! So I cannot buy and install any watchfaces and apps that I want via the Connect IQ store, when I'm prompted to do so via Garmin' s Payment system.

I even managed to find an older version of the Connect IQ app and installed it, but it did not fix the issue.

Mind you, Fenix 6 does not have the IQ store on-device, as Fenix 7 and above have. Also, the issue comes up only for apps and watchfaces that you have to pay via the Garmin Payment plarform. I can (buy and) install other watchfaces that work with a paid code, etc.

So I really don't know what else to try. It seems that the Connect IQ store just has the wrong idea about my watch.

Any ideas?

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

LostEchoes — Sat, 03 Oct 2026 17:33:57 GMT

Garmin - DC Garmin - PW
I visited this link https://www.garmin.com/en-US/account/profile
to see if there's anything wrong with my account and I saw that my email was not verified.
I followed the procedure and now my Garmin email is verified. Maybe this why I have not received your emails ? Because till now my email was not verified ?

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

LostEchoes — Sat, 03 Oct 2026 16:52:16 GMT

Garmin - DC I could not find a way to message you, so I sent you a friend request just to send you my email account.

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

LostEchoes — Sat, 03 Oct 2026 16:33:12 GMT

Garmin - DC Hi. Weirdly I have not received anything. I do receive email notifications for the replies to the topics I want in the forums. So my email is working with the forums and I have also looked in the spam folder. Just nothing. So I cannot explain it.
Can I send you my garmin email in a private message somehow ?

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

Garmin - DC — Sat, 03 Oct 2026 16:23:55 GMT

Hi there, I have resent the email to the email address associated with your forums account.

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

LostEchoes — Fri, 02 Oct 2026 10:18:04 GMT

Garmin - PW I haven't received any email for this matter, yet.

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

LostEchoes — Thu, 01 Oct 2026 14:07:08 GMT

Thank you. Looking forward to it.

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

Garmin - PW — Thu, 01 Oct 2026 14:04:15 GMT

**I will be sending you an email to assist further with this.

RE: Qobuz App for Garmin devices

4847456 — Wed, 30 Sep 2026 18:57:47 GMT

Yes please - I prefer Qobuz to other streaming services but Garmin integration is a fall back issue

Qobuz App for Garmin devices

6337015 — Wed, 17 Dec 2025 09:16:13 GMT

I wonder if Garmin would like to include apps like Qobuz or Tidal for people that don't use the already included streaming devices like spotify, amazon or deezer.

I'd love that.

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

LostEchoes — Wed, 30 Sep 2026 15:39:07 GMT

I'd also like to add that today I installed Connect and Connect IQ to another android mobile phone, to see if the behaviour of Connect IQ would be the same.
Sadly I got exactly the same issue. The same message:

"Please update your device To install this app, you must update your Fenix 6 Solar"

If the issue has to do with the FW version my watch (wrongly) thinks it has, then would a manual (via sideloading or other procedure) re-flash of FW 28.02 fix all this mess? And if yes, how could I do it ?

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

LostEchoes — Wed, 30 Sep 2026 15:35:06 GMT

Hi there.

Here are the pictures

RE: [Android] Connect IQ keeps telling me to update watch software although it is up to date (Fenix 6 Solar) - Cannot buy watchfaces / apps

Garmin - PW — Wed, 30 Sep 2026 15:16:54 GMT

**Hi LostEchoes if Garmin Express tells you there is no update available, but Connect IQ still gives you this popup message, I'd like to get a picture to see what software your watch thinks it has.

Hold MENU > System > About

Connect IQ Store + Garmin Pay > sometimes it works, sometimes not

ThomasN — Sun, 27 Sep 2026 13:59:15 GMT

Hi folks,

I've got issues with Garmin Pay when trying to purchase something in the Connect IQ store and I want to check if someone has had similar experiences and got a solution.

I'm currently using a Fenix 9 Pro inReach Amoled and I tried to purchase watchfaces via the Android Connect IQ store.

After I've setup everything the first time on my watch, I could successfully buy a watchface!

The next time, a few days after my first attempt, I could NOT! The sequence and the error I get is always the same:

Search watchface in Connect IQ on my phone, bluetooth connection to watch is established
Press purchase button in Connect IQ
When the payment process starts on the watch, I shortly see the message "Getting your wallet information" on my watch display immediately followed by an error message screen saying "Order Failed Try Again?" with the green checkmark and red cross buttons for retrying or cancelling.

The funny thing is, I then got in touch with support and we tried multiple things but with no success. One day then, without changing anything in my setup, I just for fun tried again to purchase something and tadaaa, it worked!

So again days later, today, I tried again to purchase something and you might guess it...."Order Failed Try Again?"

So: Without changing anything in the whole setup, sometimes it works, sometimes not.

Here are all the details I collected that may be helpful:

Latest Connect IQ app on Android phone
Fenix 9 running 6.38
Removed and re-added credit card multiple times
Card is a Visa from a bank participating in Garmin Pay
I tried the card of my partner, a Mastercard from a participating bank - same result
Both cards a regularly used for e-commerce and work fine
I phoned my credit card service hotline, they could not even see the failed payment attempts so these do not reach the credit card company!
When I run the wallet app on my phone I'm asked for the pin and once I entered it, I can see the credit card
All information in the Garmin Connect app look good, no error messages etc.
Address information I entered for the credit card is perfectly correct and as said, it worked two times already!
I tried to force stop the app on the phone, clear the cache, restart everything, no success

Did anyone experience similar issues and found a solution?

The point that my credit card company told me they do not see the payment attempts tells me, that the issue is already happening on Garmins side and I found reports from other people in the past that also had such issues while asking AI, but I could not find any structured approach for resolving this. I'm in contact with Garmin Support but they are just collecting logs so far.

Any help is highly appreciated.

Getting repetitive two factor sign-in notifications every time I open the app.

5103587 — Wed, 12 Aug 2026 08:19:38 GMT

Hi,

Each time I open the Garmin Connect app, I am getting a push notification saying "To view ECG recordings, you'll need to set up a two-step verification method for your Garmin account". I already have a two-step method set up and have the whole time I have been getting these notifications. When I click the notification, it prompts me to log in (sending a code via my two-step method), and once this code is put in, it just goes back to the home screen. Sometimes these notifications will come through before and after the app syncs with my watch. This has been going on for 2 and a half weeks now and my app is up to date - how can I stop these?

I am using a Samsung S24, paired with a fenix 7 Pro Sapphire.

RE: Getting repetitive two factor sign-in notifications every time I open the app.

4870762 — Mon, 21 Sep 2026 12:15:43 GMT

A full sign-out or reinstalling Garmin Connect, rebooting the phone, and re-linking the watch has reportedly resolved the same issue for other users.

RE: How do I fix broken weight entries in connect?

1247708 — Fri, 18 Sep 2026 13:50:35 GMT

No third party apps attached. Tried to delete it multiple ways. I was successfully able to just remove the bad entry though. The mobile browser did not work. The Garmin connect app did not work. The PC web browser on chrome did work successfully.

How do I fix broken weight entries in connect?

1247708 — Sun, 06 Sep 2026 05:38:37 GMT

I added a weigh in to my Garmin connect. The weight was very wrong, so I tried to delete it, but when I delete it, it doesn't a tually delete. It's stuck in the app. I tried both mobile and web browser to delete it.

RE: How do I fix broken weight entries in connect?

Garmin - PW — Thu, 17 Sep 2026 15:58:28 GMT

Do you have any third party apps connected that could be resyncing the deleted weigh-in? Could you try deleting your Garmin Connect app then redownloading and trying again?

RE: How do I fix broken weight entries in connect?

1247708 — Tue, 15 Sep 2026 23:43:49 GMT

Sorry for the delay, I added the photo