RE: Issue with Garmin Express install

Former Member — Tue, 22 Sep 2015 18:54:59 GMT

Hi Lisa,

Did what you suggested but the problem persists.

A phone call is then required.

Gilles

RE: Issue with Garmin Express install

EXPRESSCUSTOMERCARE — Mon, 21 Sep 2015 20:16:21 GMT

GdeCP

The original version of Garmin Express will need to be uninstalled completely and then the 4.1.8.0 version should install correctly. To completely remove Garmin Express, I recommend using Microsoft's Fixit Utility. For Windows 8 and earlier, you can locate the link and components to uninstall in this FAQ:

What should I do if the computer cannot find the .msi file when updating a Garmin Software Application?

For Windows 10, the process is slightly different but the components are the same:

1. Go to https://support2.microsoft.com/fixit/en-us
2. Click All problem areas in Step 2
3. Type Uninstall in the Filter Solutions box
4. Click Run Now next to Fix problems that programs cannot be installed or uninstalled
5. Follow the on-screen prompts.

Reboot the computer and then try the install again. If you receive the same error, there are probably still some registry keys for the old version of Garmin Express that need to be cleared out and I recommend contacting Product Support by phone for assistance with this.

Lisa

Having trouble with the FAQ Link? Goto:
https://support.garmin.com/support/searchSupport/search.htm enter the article's title in the Search box.