Connect IQ - Spotify - Recent Threads

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Blake-Garmin — Mon, 20 Apr 2020 13:38:59 GMT

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Spotify CIQ App not working correctly

Garmin-Blake — Fri, 28 Feb 2020 16:17:06 GMT

This thread has been closed. We appreciate the helpful feedback and have used it to put together the content below to help guide through initial setup and answer common troubleshooting questions.

Using the Spotify App
Troubleshooting the Spotify App

We'll continue to incorporate your feedback and improve our products. If you continue to have issues, please reach out to Product Support for additional help.

RE: Spotify CIQ App not working correctly

1269743 — Mon, 20 Apr 2020 00:31:19 GMT

I was having problems as documented below, but after deleting all playlists, logging out, and re-adding back one playlist, the sync complete successfully EXCEPT it is not syncing all of the songs (misses a few). I have <400 songs, device is not full.

==========

What is happening: Spotify Update Songs via WiFi initiates and syncs until ~ 50%, then I get "Sync Failed" error. I tried deleting all playlists, signing out, signing back in, and syncing one playlist with ~400 songs.

What kind of phone: iPhone 8 13.4.1

Android or iOS: iOS 13.4.1

What kind of headphones are you using: Plantronics BBFIT3150. I do not have a problem streaming music from watch to BT Headphones.

What Garmin Device do you have: Vivoactive 3 Music

What firmware version do you have on your watch: 5.60

When was the last time Spotify worked correctly: Don't know. Possibly with or before firmware 5.50

Does the problem only happen with a specific Audio File: No

Are you using a Public Wi-Fi connection: No using home WiFi, no changes since sync has worked.

RE: Spotify CIQ App not working correctly

Former Member — Thu, 16 Apr 2020 20:01:11 GMT

Cannot login to spotify. get "There was a problem getting you signed in!" error from garmin connect.

phone: nexus 3 (android)
watch: fenix 5 plus
firmware: 11.0 (b5fa0cf)
garmin connect version: 4.29 (latest available on play store)

RE: Spotify CIQ App not working correctly

Garmin-Andrew — Thu, 16 Apr 2020 15:13:57 GMT

Hi mirko.s, Thank you for sharing your experience, I'm sorry for the trouble getting Spotify setup. We appreciate you being willing to share the logs, I have sent you a PM.

RE: Spotify CIQ App not working correctly

Garmin-Andrew — Thu, 16 Apr 2020 15:11:58 GMT

Hi dejanh, Thank you for sharing your findings, I'm sorry for the frustrating experience getting Spotify set up on your watch. It would be helpful to get the logs from Garmin Connect App on your Android phone so we can investigate if you're willing to share. I have sent you a PM.

RE: Spotify CIQ App not working correctly

mirko.s — Thu, 16 Apr 2020 12:46:19 GMT

I have the same problem, and I have the latest Google Play version of Garmin Connect installed.

The workaround does not work in my case. I am happy to share logs with you.

RE: Spotify CIQ App not working correctly

Garmin-Andrew — Mon, 13 Apr 2020 18:33:39 GMT

Hi , Are you getting any specific error messages when setting up Spotify? If so, please let us know and I'm happy to help. Otherwise, please use the troubleshooting steps in I Am Having Issues with Spotify on my Garmin Watch and if you're still experiencing issue, please contact Product Support.

RE: Spotify CIQ App not working correctly

Former Member — Mon, 13 Apr 2020 08:49:23 GMT

I am trying to set up the Spotify app on a new watch - I have downloaded the app in Connect IQ and the watch recognised that Spotify is the music provider (won't let me change it) but I get no prompt to login to Spotify. I have tried uninstalling all the apps and starting again and nothing changed. Now I can't uninstall at all.

RE: Spotify CIQ App not working correctly

Former Member — Mon, 13 Apr 2020 08:36:41 GMT

I am trying to set up the Spotify app on a new watch - I have downloaded the iphone app in Connect IQ and the watch recognised that Spotify is the music provider (won't let me change it) but I get no prompt to login to Spotify. I have tried uninstalling all the apps and starting again and nothing changed. Now I can't uninstall at all.

RE: Spotify CIQ App not working correctly

pacusi — Sun, 12 Apr 2020 22:54:40 GMT

Update: Going down the IOS route did not work. What ended up working for me was using the IOS hotspot instead of the Android Hotspot or Home Wifi.

This makes no sense at all to me. But I was able to sync a test playlist of 7 songs and also another proper playlist of 70.

I reinstalled and paired Garmin Connect and Spotify to the watch and was able to Sync a playlist with 40 songs using my iPads HotSpot.

Still puzzled as to why the IOS hotspot worked and my home wifi / android hotspot failed?

RE: Spotify CIQ App not working correctly

pacusi — Sun, 12 Apr 2020 21:53:27 GMT

Syncing Spotify 90% Compete then Failure to Sync (Some files could not download. Try again to complete) This happens with multiple playlists I have a small playlist with 7 songs to test

Google Pixel 3

Android latest updates

Bose soundsport

Fenix 5 Plus

Software Version 11

About 8 months ago

No occurs on all spotify syncs

Using Private Wifi (same wifi as in the past)

I do not get any of the sign in issues reported. The installation process is pretty straight forward.

I've tried all the tricks without success. Factory reset watch, clears spotify cache, reinstall Garmin Connect and Spotify. Used Garmin Express to uninstall spotify and reinstall, using alternative wifi access points, including hot spot from phone.The only thing I haven't tried yet is using Apple instead of Android to see if there is a difference.

RE: Spotify CIQ App not working correctly

dejanh — Sun, 12 Apr 2020 13:47:19 GMT

They didn't. The latest release in the Google Play Store is 4.29 and has this issue. The latest release in the Apple App Store is 4.29.1.1 and does not have this issue. The Play Store app needs to be updated.

RE: Spotify CIQ App not working correctly

3400046 — Sun, 12 Apr 2020 02:08:28 GMT

I have the latest version of Garmin Connect app from the Play Store and this issue remains. Last update in the Play Store was 31 March 2020, so are you sure you have released a working update for Android phones? It doesn't look like it to me as I still have the persistent login screens...

RE: Spotify CIQ App not working correctly

dejanh — Fri, 10 Apr 2020 15:02:32 GMT

After spending considerable time struggling with trying to connect the Spotify app to my new Fenix 6 Sapphire watch on my Samsung S20 Ultra (Android), I managed to find a workaround that I believe may also shed light to Garmin on how to resolve the issue of the persistent pop-up. Any attempt to connect to Spotify via Garmin Connect on an Android device results in a failure to connect to Spotify with the only prompt offering options to "Cancel" and "Retry". Pressing "Retry" never lets one actually enter credentials, while pressing "Cancel" quits the connect operation. This causes a blocking state with no way to bypass it.

The only way the problem can be bypassed is by using an iPhone with the latest version of Garmin Connect app posted in the App Store and connecting to Spotify from there first. Currently the App Store version of Garmin Connect sits at 4.29.1.1 so I would say that the app must be at minimum this version for it to work. The Android version of Garmin Connect likely does not work regardless of the device because the Play Store app is still only at version 4.29. I have tested three Android devices, Pixel 4 XL, Samsung S20 Ultra, and Samsung Note 10+ and none of them are able to connect to Spotify using version 4.29 of the app posted in the Play Store. iPhone 11 Pro running latest version of iOS and Garmin Connect version 4.29.1.1 worked immediately and connected without issues.

Edit: Just wanted to add that the persistent blocking pop-up issue is not just affecting Spotify on Android. It is also affecting Samsung SmartThings integration for the watch. Once again, moving to the iPhone and using the app from the Apple App Store on iOS enabled me to bypass the issue. I am 100% certain now the problem is with the outdated Android Play Store app.

RE: Spotify CIQ App not working correctly

Garmin-Andrew — Thu, 09 Apr 2020 15:57:45 GMT

Thank you for sharing what worked, we appreciate your feedback!

RE: Spotify CIQ App not working correctly

Former Member — Thu, 09 Apr 2020 13:26:39 GMT

Hi - here's how I got mine fixed.....

1. synced the watch with Garmin Express (connect to laptop)

2. "forgot" and then re-associated the watch with my wifi network

3. uninstalled Spotify in Garmin Express, then re-installed it

4. Disconnected watch from laptop

5. Using the Garmin mobile app, went into Music section, clicked on Spotify

That kickstarted the Spotify signup process. I signed in as normal and after a couple of minutes was able to access all my playlists in Spotify (had to wait couple of minutes for these to become available though)

I've had to re-download all my playlists to the watch but otherwise all seems fixed.

Good luck!

RE: Spotify CIQ App not working correctly

Garmin-Andrew — Wed, 08 Apr 2020 23:30:46 GMT

Thank you for sharing what worked! We appreciate your feedback.

RE: Spotify CIQ App not working correctly

Former Member — Wed, 08 Apr 2020 23:28:34 GMT

I appear to have found something that worked for me. I did an uninstall of Spotify via garmin express, synced, then powered down my watch, rebooted, hooked to up Garmin express and found that Spotify was somehow still installed! Uninstalled again, powered down my watch. Rebooted again, checked installed apps via Garmin express...no Spotify this time. Reinstalled Spotify. Success. Was able to login via Garmin Connect again and I now appear to have Spotify working again.

RE: Spotify CIQ App not working correctly

Garmin-Andrew — Wed, 08 Apr 2020 23:21:31 GMT

I'm sorry for the frustrating experience. The issue should be fixed with the newest version of Garmin Connect App. Please ensure you've installed the latest version. The work around was to tap "Cancel" when the error message was shown, then open Spotify on the watch. If this is still occurring for you we would like to get the logs from your device and Garmin Connect App. I have sent you a PM if this is needed.

RE: Spotify CIQ App not working correctly

Former Member — Wed, 08 Apr 2020 22:56:43 GMT

I did the uninstall and reinstall via Garmin Express, included a sync in between uninstall and reinstall. Still nothing.

RE: Spotify CIQ App not working correctly

1754939 — Wed, 08 Apr 2020 22:14:10 GMT

Hi Andrew, I'm having the same issue myself. only got the watch today and installed the app and getting the same error. Is there any work around for this tried installing and redownloading all the apps but no luck.

Thanks

RE: Spotify CIQ App not working correctly

Former Member — Wed, 08 Apr 2020 19:06:41 GMT

The set up of the Spotify app fails repeatedly. Both via my phone and my laptop.

I have the iPhone x and t I use my computer to update and install apps. I have a current mac book pro.

Usually Beatsx

Fenix 5x Plus Saffire

I just updated it

Never (on my watch) I use it every day on my phone and laptops.

I had uploaded a selection of music from iTunes, but for some unknown reason, that has disappeared? I reuploaded the music and I still cannot access it...?

I have excellent private WIFI.

RE: Spotify CIQ App not working correctly

Garmin-Andrew — Wed, 08 Apr 2020 17:04:57 GMT

Thank you for your feedback and providing this info. I'm sorry for the frustrating experience you're having getting music on your watch. You have already tried things I would've recommended, however, if you're trying to uninstall/reinstall using Garmin Connect App, try using Garmin Express on a computer instead. The following article will help with this, How to Uninstall Connect IQ Content Using Garmin Express How to Install Connect IQ Content Using Garmin Express. If it still isn't working, please contact Product Support so we can assist you directly.

RE: Spotify CIQ App not working correctly

Garmin-Andrew — Wed, 08 Apr 2020 17:02:36 GMT

Thank you for your feedback, I'm sorry for the frustrating experience getting Spotify working. I would recommend restarting the watch then attempt accessing Spotify again. If you're still getting the Authorization Failed message, try uninstalling and reinstalling Spotify. If you have any trouble using Garmin Connect App to uninstall Spotify, I recommend trying with Garmin Express on a computer. The following articles will help with this: How to Uninstall Connect IQ Content Using Garmin Express, How to Install Connect IQ Content Using Garmin Express.

Also, please confirm you have a Spotify Premium subscription using steps in the article, I Am Having Issues with Spotify on my Garmin Watch. If it still isn't working, please contact Product Support.